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Communications Center Management
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Mastering Media
Federal Partners
Training Essentials
Full Schedule
All Days
Sat, Aug 1
Sun, Aug 2
Mon, Aug 3
Tue, Aug 4
Wed, Aug 5
Full Schedule
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Saturday, August 1, 2026
8:00 AM - 12:00 PM
APCO Chapter President to President Meeting (Invitation Only)
8:00 AM - 12:00 PM
APCO Chapter President to President Meeting (Invitation Only)
Location: Grand Hyatt, Lonestar A
8:00 AM - 12:00 PM
APCO Chapter President to President Meeting Breakout Room (Invitation Only)
8:00 AM - 12:00 PM
APCO Chapter President to President Meeting Breakout Room (Invitation Only)
Location: Grand Hyatt, Travis A
8:00 AM - 5:00 PM
Crisis Negotiations for Telecommunicators, 2nd Ed.
8:00 AM - 5:00 PM
Crisis Negotiations for Telecommunicators, 2nd Ed.
Location: Grand Hyatt, Crockett A
8:00 AM - 5:00 PM
Customer Service in the ECC, 2nd Edition
8:00 AM - 5:00 PM
Customer Service in the ECC, 2nd Edition
Location: Grand Hyatt, Crockett B
12:00 PM - 2:00 PM
Committee Leadership Summit (Invitation Only)
12:00 PM - 2:00 PM
Committee Leadership Summit (Invitation Only)
Location: Grand Hyatt, Lonestar C
1:00 PM - 5:00 PM
APCO Store
1:00 PM - 5:00 PM
APCO Store
Location: Henry B. Gonzalez Convention Center Lobby
1:00 PM - 6:00 PM
Registration & Member Voting
1:00 PM - 6:00 PM
Registration & Member Voting
Location: Henry B. Gonzalez Convention Center Lobby
Sponsored By
2:00 PM - 3:00 PM
Committee Member and Chair Recognition: A Celebration of Your Service (Invitation Only)
2:00 PM - 3:00 PM
Committee Member and Chair Recognition: A Celebration of Your Service (Invitation Only)
Location: Grand Hyatt, Lonestar E-F
4:00 PM - 6:00 PM
ECC Tour: Schertz Police Department
4:00 PM - 6:00 PM
ECC Tour: Schertz Police Department
Location: Grand Hyatt
Sunday, August 2, 2026
7:30 AM - 5:00 PM
Registration & Member Voting
7:30 AM - 5:00 PM
Registration & Member Voting
Location: Henry B. Gonzalez Convention Center Lobby
Sponsored By
8:00 AM - 11:00 AM
Chapter Leaders Training
8:00 AM - 11:00 AM
Chapter Leaders Training
Location: Henry B. Gonzalez Convention Center, 302 B-C
8:00 AM - 12:00 PM
AFC Adcom Meeting
8:00 AM - 12:00 PM
AFC Adcom Meeting
Location: Grand Hyatt, Mission B
8:00 AM - 12:00 PM
APCO Editorial Committee Meeting
8:00 AM - 12:00 PM
APCO Editorial Committee Meeting
Location: Grand Hyatt, Bonham B
8:00 AM - 4:00 PM
Elite Suite (Invitation Only)
8:00 AM - 4:00 PM
Elite Suite (Invitation Only)
Location: Henry B. Gonzalez Convention Center, 225 C
Sponsored By
8:00 AM - 5:00 PM
APCO Store
8:00 AM - 5:00 PM
APCO Store
Location: Henry B. Gonzalez Convention Center Lobby
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
Location: Henry B. Gonzalez Convention Center, 213 A
8:45 AM - 9:15 AM
Think Tank: Bougie on a Budget: Employee Appreciation
8:45 AM - 9:15 AM
Think Tank: Bougie on a Budget: Employee Appreciation
Location: Henry B. Gonzalez Convention Center, Across from 214
Main Presenter:
Christy Perez, RPL
– Metro Nashville Department of Emergency Communications
Think Tank
9:00 AM - 10:00 AM
"Mean Girls" - Cliques in Dispatch
9:00 AM - 10:00 AM
"Mean Girls" - Cliques in Dispatch
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Sara J. Meyer
– Boone County Joint Communications
Communications Center Management
CEU: 1
9:00 AM - 10:00 AM
9-1-1 to Camera-On-Scene: DFR in PSAPs
9:00 AM - 10:00 AM
9-1-1 to Camera-On-Scene: DFR in PSAPs
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Don Redmond
– BRINC
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM - 10:00 AM
Above the Chaos: Lessons from UAS Teams on the Front Lines
9:00 AM - 10:00 AM
Above the Chaos: Lessons from UAS Teams on the Front Lines
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Jennifer Harder, Dr
– First Responder Network Authority
Co-Presenter:
Ryan Cobb
– Texas Parks and Wildlife Department
Co-Presenter:
Brian Edinger
– State of Alaska DOT & Public Facilities
Federal Partners
CEU: 1
9:00 AM - 10:00 AM
APCO & iCERT: Advancing AI for Emergency Response
9:00 AM - 10:00 AM
APCO & iCERT: Advancing AI for Emergency Response
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Co-Presenter:
Don Brittingham
– Northern Lights Consulting
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM - 10:00 AM
Authenticity Under Pressure: Redefining 911 Leadership
9:00 AM - 10:00 AM
Authenticity Under Pressure: Redefining 911 Leadership
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Katherine Fox, ENP
– Durango Emergency Communications Center
Leadership Development
CEU: 1
9:00 AM - 10:00 AM
Beyond the Headset - How to Get Involved in Your Community
9:00 AM - 10:00 AM
Beyond the Headset - How to Get Involved in Your Community
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Thomas Balsamo
– Somerset County Communications
Mastering Media & Public Engagement
CEU: 1
9:00 AM - 10:00 AM
Game Changers: Reinventing Emergency Response Training
9:00 AM - 10:00 AM
Game Changers: Reinventing Emergency Response Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Mindy C. Rheams, MPA, CTO, EMD
– Department of Emergency Communications - City of Milwaukee
Co-Presenter:
Hannalore Rodriguez
Co-Presenter:
Annemarie Domurat
Co-Presenter:
Tony Bueno
Training Essentials
CEU: 1
9:00 AM - 10:00 AM
How Digital Evolution Improves Critical Indoor Coverage
9:00 AM - 10:00 AM
How Digital Evolution Improves Critical Indoor Coverage
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Tom Cooper
– Avari Wireless
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM - 10:00 AM
Institute Adcom Meeting
9:00 AM - 10:00 AM
Institute Adcom Meeting
Location: Grand Hyatt, Republic C
9:00 AM - 10:00 AM
Security by Design: Fast, Secure Alarm-to-CAD
9:00 AM - 10:00 AM
Security by Design: Fast, Secure Alarm-to-CAD
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Karen Carlson
Co-Presenter:
Bob Finney, III, ENP, CMCP
– Collier County Sheriff’s Office
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM - 10:00 AM
That's Not What I Signed Up For
9:00 AM - 10:00 AM
That's Not What I Signed Up For
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Sharon Miller
– Fayette County 911
Frontline Telecommunicator
CEU: 1
9:00 AM - 10:00 AM
Therapy is NOT a Dirty Word!
9:00 AM - 10:00 AM
Therapy is NOT a Dirty Word!
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Erica L. Walsh, RPL, MBA
– City of Columbus ECC
Co-Presenter:
Priya Robles, CPE, RPL, EMCP, ENP
– Santa Clara Police Department
Co-Presenter:
Shannon Polito ENP RPL, Advanced POST, POST IDI certified Intermediate Instructor, BA in Psychology, BA in Addiction Studies, MA in Theology
– Santa Clara County 911 Communications
Co-Presenter:
Alicia Williams, MA, RPL, CMCP
– Phoenix Fire Department
Wellness in the Emergency Communication Center
CEU: 1
10:15 AM - 3:00 PM
Large ECC Directors Roundtable (Invitation Only)
10:15 AM - 3:00 PM
Large ECC Directors Roundtable (Invitation Only)
Location: Grand Hyatt, Lonestar A
10:15 AM - 3:00 PM
Medium ECC Directors Roundtable (Invitation Only)
10:15 AM - 3:00 PM
Medium ECC Directors Roundtable (Invitation Only)
Location: Grand Hyatt, Lonestar B
10:15 AM - 3:00 PM
Small ECC Directors Roundtable (Invitation Only)
10:15 AM - 3:00 PM
Small ECC Directors Roundtable (Invitation Only)
Location: Grand Hyatt, Lonestar C
10:30 AM - 11:30 AM
"Bridging the Gap: From the Call to the Chaos "
10:30 AM - 11:30 AM
"Bridging the Gap: From the Call to the Chaos "
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Mary Cooperman
– Metro Nashville Department of Emergency Communications
Frontline Telecommunicator
CEU: 1
10:30 AM - 11:30 AM
Beyond the Perimeter: What Geo-Fence Events Mean for PSAPs
10:30 AM - 11:30 AM
Beyond the Perimeter: What Geo-Fence Events Mean for PSAPs
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Jaime Seling, MSIS, BA
– Peninsula Fiber Network
Co-Presenter:
Phyllis A. Fuller, ENP
– Peninsula Fiber Network
NG9-1-1 and Emerging Technologies
CEU: 1
10:30 AM - 11:30 AM
FirstNet within the Military and National Security
10:30 AM - 11:30 AM
FirstNet within the Military and National Security
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Co-Presenter:
Gary McNeely
– U.S. Army
Co-Presenter:
Ernest Calbillo
– Provost Marshal/Protection Directorate, U.S. Army Installation Management Command (IMCOM)
Co-Presenter:
Josh Solomon
– Provost Marshal/Protection Directorate (PM/P), US Army Installation Management Command (IMCOM)
Federal Partners
CEU: 1
10:30 AM - 11:30 AM
From Chaos to Control: Operations During a Major Incident
10:30 AM - 11:30 AM
From Chaos to Control: Operations During a Major Incident
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Randall Martin
– Jefferson County 9-1-1
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM - 11:30 AM
Improving Cybersecurity in Public Safety Organizations
10:30 AM - 11:30 AM
Improving Cybersecurity in Public Safety Organizations
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Neil Horden, BSEE, MBA
– EF Johnson Technologies, Inc.
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM - 11:30 AM
Laws of Learning in 911: Turning Theory into Training Magic
10:30 AM - 11:30 AM
Laws of Learning in 911: Turning Theory into Training Magic
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Christi Castelin
– Buncombe County Public Safety Communications
Training Essentials
CEU: 1
10:30 AM - 11:30 AM
Leadership Moments: Leading When It Matters Most
10:30 AM - 11:30 AM
Leadership Moments: Leading When It Matters Most
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Christopher Cross, CPE, RPL, CMCP
– Loudoun County Fire and Rescue
Leadership Development
CEU: 1
10:30 AM - 11:30 AM
No Village, No Problem
10:30 AM - 11:30 AM
No Village, No Problem
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Morrissa L. Ahl-Moyer
– NC Center for Missing Persons - NC State Highway Patrol
Co-Presenter:
Lisa Rhew
– Cary Police Department
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM - 11:30 AM
Public Education for Newcomers "Where Do I Start?"
10:30 AM - 11:30 AM
Public Education for Newcomers "Where Do I Start?"
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Kimberly Rodgers, MBA
– DETCOG
Mastering Media & Public Engagement
CEU: 1
10:30 AM - 11:30 AM
The Culture Crisis
10:30 AM - 11:30 AM
The Culture Crisis
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
tony L. Hilley, Jr., ENP, CPE
– Alpharetta Emergency Communications Center
Communications Center Management
CEU: 1
10:30 AM - 11:30 AM
You CAN Implement Cost Effective Interoperability
10:30 AM - 11:30 AM
You CAN Implement Cost Effective Interoperability
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Cheryl Giggetts
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants, LLC
Radio and Wireless Communications Technologies
CEU: 1
11:30 AM - 12:45 PM
Chapter Officers and CCAM Luncheon
11:30 AM - 12:45 PM
Chapter Officers and CCAM Luncheon
Location: Grand Hyatt, Lonestar F
12:00 PM - 2:00 PM
ECC Tour: Bexar Metro 9-1-1 Network
12:00 PM - 2:00 PM
ECC Tour: Bexar Metro 9-1-1 Network
Location: Grand Hyatt
Sponsored By
12:45 PM - 1:15 PM
Mentoring from the Frontline
12:45 PM - 1:15 PM
Think Tank: Mentoring from the Frontline
Location: Henry B. Gonzalez Convention Center, Across from 214
Main Presenter:
DAWN HARRIS, CTO, RPL
– Edmond Public Safety and Communications
Think Tank
1:00 PM - 2:00 PM
Artificial Intelligence in Action
1:00 PM - 2:00 PM
Artificial Intelligence in Action
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Jeremy A. Hill, CPE
– NTIA
Federal Partners
CEU: 1
1:00 PM - 2:00 PM
Behind the Sirens: How Louisville 911 Managed UPS Plane Crash Messaging
1:00 PM - 2:00 PM
Behind the Sirens: How Louisville 911 Managed UPS Plane Crash Messaging
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Jody Meiman
– Louisville Metro Emergency Services / MetroSafe 911
Co-Presenter:
Justin Bagby, CMCP
– Louisville Metro Emergency Services
Mastering Media & Public Engagement
CEU: 1
1:00 PM - 2:00 PM
Culture Impact: How Organizational DNA Impacts Incidents
1:00 PM - 2:00 PM
Culture Impact: How Organizational DNA Impacts Incidents
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Matt Grogan
– Denise Amber Lee Foundation
Co-Presenter:
Nathan Lee
– Denise Amber Lee Foundation
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM - 2:00 PM
Defending ECCs Against Swatting: Guidance from APCO & PSTA
1:00 PM - 2:00 PM
Defending ECCs Against Swatting: Guidance from APCO & PSTA
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Co-Presenter:
Jay Kaine, CISSP
– PSTA
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM - 2:00 PM
From Calls to Insight: AI’s 9-1-1 Future
1:00 PM - 2:00 PM
From Calls to Insight: AI’s 9-1-1 Future
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
D. Jeremy DeMar, MA, CPE, ENP, MA, CPE, ENP, RPL
– Intrado
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM - 2:00 PM
Funding the Mission: 911 Budgeting & Financial Strategies
1:00 PM - 2:00 PM
Funding the Mission: 911 Budgeting & Financial Strategies
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Katherine N. Rafferty, MS, MPPA, CMCP
– Cobb County Department of Emergency Communications
Communications Center Management
CEU: 1
1:00 PM - 2:00 PM
Mastering your Money: A Path to Financial Wellness
1:00 PM - 2:00 PM
Mastering your Money: A Path to Financial Wellness
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Casey L. Flemings, ENP
– Hamilton County 9-1-1 ECD
Wellness in the Emergency Communication Center
CEU: 1
1:00 PM - 2:00 PM
Overcoming Bias & Burnout in 911 Training
1:00 PM - 2:00 PM
Overcoming Bias & Burnout in 911 Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Leia Frye, CMCP
– Fayette County 911
Training Essentials
CEU: 1
1:00 PM - 2:00 PM
Railroad Interactions for 9-1-1
1:00 PM - 2:00 PM
Railroad Interactions for 9-1-1
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Francis A. D'Huyvetter, Firefighter/EMT/ENP
– Eaton County 911
Frontline Telecommunicator
CEU: 1
1:00 PM - 2:00 PM
Seat at the Table: Tech Decisions Need ECC Voices
1:00 PM - 2:00 PM
Seat at the Table: Tech Decisions Need ECC Voices
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Jennifer Harder, Dr
– First Responder Network Authority
Co-Presenter:
Claire Moody
– Boulder County Sheriff’s Office, Colorado
Co-Presenter:
Mike Reitz
– Chatham County Emergency Operations Center, North Carolina
Co-Presenter:
Cameron Sexton
– Translyvania County, North Carolina
Leadership Development
CEU: 1
1:00 PM - 2:00 PM
The State of Public Safety Wireless - An Industry Snapshot
1:00 PM - 2:00 PM
The State of Public Safety Wireless - An Industry Snapshot
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Nicholas Falgiatore, PE, ENP
– Mission Critical Partners
Radio and Wireless Communications Technologies
CEU: 1
1:00 PM - 4:00 PM
CAC Meeting
1:00 PM - 4:00 PM
CAC Meeting
Location: Grand Hyatt, Texas D
2:00 PM - 5:00 PM
AFC Lab (Local Advisors Only)
2:00 PM - 5:00 PM
AFC Lab (Local Advisors Only)
Location: Henry B. Gonzalez Convention Center, 214 D
Sponsored By
2:30 PM - 3:30 PM
"In Their World, They're Not Lost": Insight for Wandering
2:30 PM - 3:30 PM
"In Their World, They're Not Lost": Insight for Wandering
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Elizabeth J. McQuade, RPL
– Athens County Emergency Communications
Frontline Telecommunicator
CEU: 1
2:30 PM - 3:30 PM
All In (Or just testing the waters): The Remote ECC Journey
2:30 PM - 3:30 PM
All In (Or just testing the waters): The Remote ECC Journey
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Federal Partners
CEU: 1
2:30 PM - 3:30 PM
Connected to Thrive: Relationships Fuel Resilience
2:30 PM - 3:30 PM
Connected to Thrive: Relationships Fuel Resilience
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Fiona Purcell, MS
– Raleigh-Wake Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
2:30 PM - 3:30 PM
Fully Staffed: Rolling Onboarding
2:30 PM - 3:30 PM
Fully Staffed: Rolling Onboarding
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Tana L. Rockey, CMCP
– York County 911, York PA
Do Not Schedule
2:30 PM - 3:30 PM
How Alyssa’s Law is Driving the School Emergency Response
2:30 PM - 3:30 PM
How Alyssa’s Law is Driving the School Emergency Response
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Taylor Roth
– Advanced RF Technologies, Inc. (ADRF)
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM - 3:30 PM
Measure Twice, Contract Once: NG9-1-1 GIS Prep Before RFPs
2:30 PM - 3:30 PM
Measure Twice, Contract Once: NG9-1-1 GIS Prep Before RFPs
Location: Henry B. Gonzalez Convention Center, 303 B-C
Co-Presenter:
Robert Horne
NG9-1-1 and Emerging Technologies
CEU: 1
2:30 PM - 3:30 PM
Taming the Chaos: Building Cohesive Training
2:30 PM - 3:30 PM
Taming the Chaos: Building Cohesive Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Samantha Fickes, MPA, CMCP
– Summit Emergency Communications Center
Training Essentials
CEU: 1
2:30 PM - 3:30 PM
Tik Tok the time to start community engagement is now
2:30 PM - 3:30 PM
Tik Tok the time to start community engagement is now
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Danielle Harris, ENP, CMCP
– Ingham County 911
Mastering Media & Public Engagement
CEU: 1
2:30 PM - 3:30 PM
Unifying Your System's Cyber and Physical Security
2:30 PM - 3:30 PM
Unifying Your System's Cyber and Physical Security
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Cheryl Giggetts
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants, LLC
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM - 3:30 PM
Utilizing Presence, Engagement & Rapport as a Supervisor
2:30 PM - 3:30 PM
Utilizing Presence, Engagement & Rapport as a Supervisor
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Jeremy Serio
Leadership Development
CEU: 1
2:30 PM - 3:30 PM
Working with the Railroads - Collaboration & Updates
2:30 PM - 3:30 PM
Working with the Railroads - Collaboration & Updates
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Terri Sartori
– CPKC Police
Co-Presenter:
Christopher Bennett
Co-Presenter:
Christi Schneggenburger
Emergency Preparedness, Response and Situational Awareness
CEU: 1
4:00 PM - 5:00 PM
First General Business Session
4:00 PM - 5:00 PM
First General Business Session
Location: Henry B. Gonzalez Convention Center, Hemisfair Ballroom C2-C3
5:00 PM - 6:30 PM
CPE Alumni Reception (Invitation Only)
5:00 PM - 6:30 PM
CPE Alumni Reception (Invitation Only)
Location: Grand Hyatt, Presidio
Sponsored By
5:30 PM - 7:00 PM
New Attendee Reception (Invitation Only)
5:30 PM - 7:00 PM
New Attendee Reception (Invitation Only)
Location: Grand Hyatt, Texas A-C
6:30 PM - 7:30 PM
International Welcome Reception (Invitation Only)
6:30 PM - 7:30 PM
International Welcome Reception (Invitation Only)
Location: Grand Hyatt, Republic B
Sponsored By
Monday, August 3, 2026
3:45 AM - 4:15 PM
The Network Is Ready. The Workflow Isn’t.
3:45 AM - 4:15 PM
The Network Is Ready. The Workflow Isn’t.
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Eric Guerrero
– Allerium
Presentation Theater
7:00 AM - 4:30 PM
Registration & Member Voting
7:00 AM - 4:30 PM
Registration & Member Voting
Location: Henry B. Gonzalez Convention Center Lobby
Sponsored By
7:15 AM - 8:15 AM
2026 RPL Graduate Breakfast (Invitation Only)
7:15 AM - 8:15 AM
2026 RPL Graduate Breakfast (Invitation Only)
Location: Grand Hyatt, Lonestar B
8:00 AM - 4:00 PM
APCO Store
8:00 AM - 4:00 PM
APCO Store
Location: Henry B. Gonzalez Convention Center Lobby
8:00 AM - 5:00 PM
AFC Lab (Local Advisors Only)
8:00 AM - 5:00 PM
AFC Lab (Local Advisors Only)
Location: Henry B. Gonzalez Convention Center, 214 D
Sponsored By
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
Location: Henry B. Gonzalez Convention Center, 213 A
8:00 AM - 5:00 PM
Elite Suite (Invitation Only)
8:00 AM - 4:00 PM
Elite Suite (Invitation Only)
Location: Henry B. Gonzalez Convention Center, 225 C
Sponsored By
8:30 AM - 10:00 AM
Opening General Session
8:30 AM - 10:00 AM
Opening General Session
Location: Henry B. Gonzalez Convention Center, Stars at Night Ballroom
Keynote Speaker:
Dr. John Delony
Sponsored By
CEU: 1
10:00 AM - 11:00 AM
Keynote Meet & Greet with John Delony
10:00 AM - 11:00 AM
Keynote Meet & Greet with John Delony
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:00 AM - 5:00 PM
AFC Licensing Help + Raffle Bonus at the APCO Pavilion!
10:00 AM - 5:00 PM
AFC Licensing Help + Raffle Bonus at the APCO Pavilion!
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:00 AM - 5:00 PM
Exhibit Hall Open
10:00 AM - 5:00 PM
Exhibit Hall Open
Location: Henry B. Gonzalez Convention Center, Hall 1-3
10:00 AM - 5:00 PM
Explore Training and Education Opportunities with the APCO Institute and Enter to Win a FREE APCO Institute Online Course!
10:00 AM - 5:00 PM
Explore Training and Education Opportunities with the APCO Institute and Enter to Win a FREE APCO Institute Online Course!
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:00 AM - 5:00 PM
IntelliComm Hands-On Demos
10:00 AM - 5:00 PM
IntelliComm Hands-On Demos
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:15 AM - 11:00 AM
Exhibit Hall Snack Break
10:15 AM - 11:00 AM
Exhibit Hall Snack Break
10:30 AM - 11:00 AM
Certified Training Officers & Training Coordinators/Educators Meet Up
10:30 AM - 11:00 AM
Certified Training Officers & Training Coordinators/Educators Meet Up
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:30 AM - 11:00 AM
MCPTT and LMR: Using Rugged and Hybrid Devices for the Best of Both Worlds
10:30 AM - 11:00 AM
MCPTT and LMR: Using Rugged and Hybrid Devices for the Best of Both Worlds
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Mohammed Baig
– FirstNet Program at AT&T
Co-Presenter:
Mike Newburn
– FirstNet, Built with AT&T
Presentation Theater
10:30 AM - 11:30 AM
Career CPR - Don't Flatline Your Future
10:30 AM - 11:30 AM
Career CPR - Don't Flatline Your Future
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Melanie Straeter
– Las Vegas Fire and Rescue
Co-Presenter:
Wendy Lotman, n/a
– Motorola Solutions, Inc
Career Advancement Center
CEU: 1
11:15 AM - 11:45 AM
IntelliComm Technology Demonstration
11:15 AM - 11:45 AM
IntelliComm Technology Demonstration
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Shellie Johnson
– APCO International
APCO Pavilion
11:45 AM - 12:45 PM
Leadership by the Book (or Podcast!)
11:45 AM - 12:45 PM
Leadership by the Book (or Podcast!)
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Jennifer Kirkland, MS, ENP, CPE, RPL
– Colorado PUC
Career Advancement Center
CEU: 1
12:00 PM - 12:30 PM
Beyond the QA Score: Amplifying Culture, Coaching, and Compliance in the AI Era
12:00 PM - 12:30 PM
Beyond the QA Score: Amplifying Culture, Coaching, and Compliance in the AI Era
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Jamison Peevyhouse, ENP
– RapidSOS
Presentation Theater
12:00 PM - 2:00 PM
AFC Advisor Luncheon (Invitation Only)
12:00 PM - 2:00 PM
AFC Advisor Luncheon (Invitation Only)
Location: Morton's Steakhouse, Private Room A&B
Sponsored By
1:00 PM - 2:00 PM
Evolution of a Superhero: Professional Growth Guide
1:00 PM - 2:00 PM
Evolution of a Superhero: Professional Growth Guide
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Christy Perez, RPL
– Metro Nashville Department of Emergency Communications
Career Advancement Center
CEU: 1
1:00 PM - 2:00 PM
Illinois Chapter Meeting
1:00 PM - 2:00 PM
Illinois Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
1:30 PM - 2:00 PM
ACS - Health and Wellness Overview of Results from the Scientific Research Sleep Quality Study for Telecommunicators
1:30 PM - 2:00 PM
ACS - Health and Wellness Overview of Results from the Scientific Research Sleep Quality Study for Telecommunicators
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Catherine Wix
– APCO International
APCO Pavilion
1:30 PM - 2:00 PM
Shaping the Future of Public Safety Broadband: Inside the FirstNet Authority Innovation Trials
1:30 PM - 2:00 PM
Shaping the Future of Public Safety Broadband: Inside the FirstNet Authority Innovation Trials
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Brian Hobson
– First Responder Network Authority
Presentation Theater
2:00 PM - 2:30 PM
Think Tank: Building a Therapy Dog Program for Dispatchers
2:00 PM - 2:30 PM
Think Tank: Building a Therapy Dog Program for Dispatchers
Location: Henry B. Gonzalez Convention Center, Across from 214
Main Presenter:
Veronica N. Dickerson, M.S. in Business and Organizational Leadership
– Kent County Department of Public Safety, Emergency Communications
Think Tank
2:00 PM - 2:45 PM
Exhibit Hall Snack Break
2:00 PM - 2:45 PM
Exhibit Hall Snack Break
2:00 PM - 3:00 PM
30 Days in the Cradle of Liberty: Fütbol to Fireworks
2:00 PM - 3:00 PM
30 Days in the Cradle of Liberty: Fütbol to Fireworks
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Donald Robert Denning, Jr.
– FIrstNet Program at AT&T
Co-Presenter:
Blair Sutherland
– Commonwealth of Masschusetts
Co-Presenter:
Matthew Barstow
– Commonwealth of Massachusetts
Co-Presenter:
Robert Picariello
– FirstNet, Built with AT&T
Co-Presenter:
Richard Fiske
– Commonwealth of Massachusetts
Do Not Schedule
2:00 PM - 3:00 PM
Bent Not Broken: Lessons Learned from the Port of Seattle Police's Recovery from a cyber attack
2:00 PM - 3:00 PM
Bent Not Broken: Lessons Learned from the Port of Seattle Police's Recovery from a cyber attack
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Stacy Wassall
Co-Presenter:
Robert Omatsu
Co-Presenter:
Jenny Murry
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM - 3:00 PM
Beyond the Binder: Strategic Planning that Sticks
2:00 PM - 3:00 PM
Beyond the Binder: Strategic Planning that Sticks
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Katherine Fox, ENP
– Durango Emergency Communications Center
Communications Center Management
CEU: 1
2:00 PM - 3:00 PM
Bridging the Gap Between Public Safety and the Community
2:00 PM - 3:00 PM
Bridging the Gap Between Public Safety and the Community
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Kimberly Rodgers, MBA
– DETCOG
Mastering Media & Public Engagement
CEU: 1
2:00 PM - 3:00 PM
Building the Next Generation of 911 Professionals
2:00 PM - 3:00 PM
Building the Next Generation of 911 Professionals
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
MaryRoyce Lookabill, MS, CPE, CMCP
– Okeechobee County Sheriff's Office
Training Essentials
CEU: 1
2:00 PM - 3:00 PM
Capitol Insights: From the Desk of Government Affairs
2:00 PM - 3:00 PM
Capitol Insights: From the Desk of Government Affairs
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Nicole McGinnis
Co-Presenter:
Yesim Karaman
– National Sheriffs' Association
Co-Presenter:
Harriet Rennie-Brown
Co-Presenter:
John Drummond
Federal Partners
CEU: 1
2:00 PM - 3:00 PM
Expanding Interoperability Capabilities Beyond Today’s Borders
2:00 PM - 3:00 PM
Expanding Interoperability Capabilities Beyond Today’s Borders
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Brad Steiner
– First Net, Built with AT&T
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM - 3:00 PM
Fix your Face (and your attitude)
2:00 PM - 3:00 PM
Fix your Face (and your attitude)
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Tracy T. Boyd, Floor Supervisor/IDU-Ter/CTO
– Hamilton County 911
Frontline Telecommunicator
CEU: 1
2:00 PM - 3:00 PM
From Resistance to Tech Readiness in ECCs
2:00 PM - 3:00 PM
From Resistance to Tech Readiness in ECCs
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Christina Wilson
– First Responder Network Authority
Leadership Development
CEU: 1
2:00 PM - 3:00 PM
Good Mourning
2:00 PM - 3:00 PM
Good Mourning
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Jorian Jewell
– Norman Communications
Co-Presenter:
Haley Wright
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM - 3:00 PM
Leadership Team Succession Planning
2:00 PM - 3:00 PM
Leadership Team Succession Planning
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Denese Moore, RPL
– Valley Com 911
Do Not Schedule
2:00 PM - 3:00 PM
Mobile-First Emergency Communication
2:00 PM - 3:00 PM
Mobile-First Emergency Communication
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Jeff Bruns
– Convery911
Co-Presenter:
Wayne Harris
– Convey911
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM - 3:00 PM
Project 25 Questions? Ask the Experts
2:00 PM - 3:00 PM
Project 25 Questions? Ask the Experts
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Stephen A. Nichols, BID
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
John Lambrou, MSc
– Motorola Solutions TIA TR-8
Co-Presenter:
Don Root
– APCO International
Co-Presenter:
Brad Stoddard
– State of Michigan
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM - 3:30 PM
Tennessee Chapter Meeting
2:00 PM - 3:30 PM
Tennessee Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
2:00 PM - 4:00 PM
ECC Tour: Bexar Metro 9-1-1 Network
2:00 PM - 4:00 PM
ECC Tour: Bexar Metro 9-1-1 Network
Location: Grand Hyatt
2:15 PM - 2:45 PM
IntelliComm Technology Demonstration
2:15 PM - 2:45 PM
IntelliComm Technology Demonstration
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Shellie Johnson
– APCO International
APCO Pavilion
2:15 PM - 2:45 PM
Scheduling Isn't Enough: AI-Powered Workforce Management Built for 911
2:15 PM - 2:45 PM
Scheduling Isn't Enough: AI-Powered Workforce Management Built for 911
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
John McDonnell
– Wilmac Technologies
Co-Presenter:
Bob Pease
– Wilmac Technologies
Presentation Theater
2:15 PM - 3:15 PM
Where did Dispatchers Come From? Where are you going?
2:15 PM - 3:15 PM
Where did Dispatchers Come From? Where are you going?
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Maureen A. Will, N/A, n/a
– NewtownECC
Career Advancement Center
CEU: 1
3:00 PM - 3:30 PM
Q&A with the APCO Institute
3:00 PM - 3:30 PM
Q&A with the APCO Institute
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Dr. Christi Lower, CAE
APCO Pavilion
3:30 PM - 4:30 PM
9 TO THRIVE: Wellness Skills for Dispatchers, Dolly style!
3:30 PM - 4:30 PM
9 TO THRIVE: Wellness Skills for Dispatchers, Dolly style!
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Andrea Egan, MS
– Glendora PD / Dolly Dispatchers
Co-Presenter:
Kelly Dargel
– Glendora PD
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM - 4:30 PM
Building Successful Teams, The Ted Lasso Way
3:30 PM - 4:30 PM
Building Successful Teams, The Ted Lasso Way
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Matt Grogan
– Denise Amber Lee Foundation
Co-Presenter:
Nathan Lee
– Denise Amber Lee Foundation
Communications Center Management
CEU: 1
3:30 PM - 4:30 PM
Curriculum, Because Consistency Isn’t Optional
3:30 PM - 4:30 PM
Curriculum, Because Consistency Isn’t Optional
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Christopher Buss
– Rochester Emergency Communications Center
Co-Presenter:
Charles Vitale, ENP, RPL, CPE
– City of Rochester
Training Essentials
CEU: 1
3:30 PM - 4:30 PM
Defending the Call: Cyber Resilience for Public Safety
3:30 PM - 4:30 PM
Defending the Call: Cyber Resilience for Public Safety
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Mike Hoover, Master Business Admin
– Parsons Corporation
Co-Presenter:
Loney Crist
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM - 4:30 PM
Earning Your Seat at the Table
3:30 PM - 4:30 PM
Earning Your Seat at the Table
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
J.T. Manoushagian, MS, LCC
– NEOGOV
Leadership Development
CEU: 1
3:30 PM - 4:30 PM
FCC’s NG911 Transition Rules: Phase 1 and 2
3:30 PM - 4:30 PM
FCC’s NG911 Transition Rules: Phase 1 and 2
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Susan Ornstein
– Allerium
Co-Presenter:
Mary Boyd
– Mary Boyd & Associates, LLC
Co-Presenter:
Timothy Jenkins
– DATAMARK Technologies
Co-Presenter:
Lauren Kravetz
– Intrado
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM - 4:30 PM
Managing the Flood lessons in command from dispatch
3:30 PM - 4:30 PM
Managing the Flood lessons in command from dispatch
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Jaime J. Ayala
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM - 4:30 PM
Mobilizing the Future of Public Safety Dispatch
3:30 PM - 4:30 PM
Mobilizing the Future of Public Safety Dispatch
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Charles M. Laird
– NC Department of Information Technology - FirstTech
Co-Presenter:
Kevan Dilworth
– U.S. Air Force
Co-Presenter:
Nate Soule
– RTX BBN Technologies
Federal Partners
CEU: 1
3:30 PM - 4:30 PM
P25 and FirstNet: How It Works and Why It Matters
3:30 PM - 4:30 PM
P25 and FirstNet: How It Works and Why It Matters
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Alan Spindel
– Radio Club of America
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM - 4:30 PM
Social Media Made Simple for 911: Real Examples & Tools
3:30 PM - 4:30 PM
Social Media Made Simple for 911: Real Examples & Tools
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Justin Bagby, CMCP
– Louisville Metro Emergency Services
Mastering Media & Public Engagement
CEU: 1
3:30 PM - 4:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
3:30 PM - 4:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Amy L. Collins, ENP, CTO, Alternate TAC
– Kingsport Central Dispatch
Frontline Telecommunicator
CEU: 1
3:45 PM - 4:15 PM
CPE Meet Up
3:45 PM - 4:15 PM
CPE Meet Up
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Gina Edmunds
– APCO International
APCO Pavilion
4:00 PM - 5:00 PM
Virginia CAC Meeting
4:00 PM - 5:00 PM
Virginia CAC Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
4:30 PM - 5:00 PM
Beyond the Data: Driving Public Safety Outcomes through Engagement
4:30 PM - 5:00 PM
Beyond the Data: Driving Public Safety Outcomes through Engagement
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Chris Debbie
– PowerDMS by NEOGOV
Main Presenter:
Jessica Tyler
– PowerDMS by NEOGOV
Presentation Theater
5:00 PM - 6:00 PM
Atlantic Chapter Meeting
5:00 PM - 6:00 PM
Atlantic Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
5:30 PM - 7:00 PM
Young Professional Mixer (Invitation Only)
5:30 PM - 7:00 PM
Young Professional Mixer (Invitation Only)
Location: Texas River Bar, Garden Patio
Sponsored By
Carbyne
7:00 PM - 9:00 PM
IntelliComm Networking Party (Invitation Only)
7:00 PM - 9:00 PM
IntelliComm Networking Party (Invitation Only)
Location: Casa Rio, Texas & Trophy Room
Sponsored By
Tuesday, August 4, 2026
7:00 AM - 4:30 PM
Registration & Member Voting
7:00 AM - 4:30 PM
Registration & Member Voting
Location: Henry B. Gonzalez Convention Center Lobby
Sponsored By
8:00 AM - 10:00 AM
Distinguished Achievers Breakfast
8:00 AM - 10:00 AM
Distinguished Achievers Breakfast
Location: Henry B. Gonzalez Convention Center, Stars at Night Ballroom
Keynote Speaker:
Sarah Wells
Sponsored By
CEU: 1
8:00 AM - 4:00 PM
APCO Store
8:00 AM - 4:00 PM
APCO Store
Location: Henry B. Gonzalez Convention Center Lobby
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
Location: Henry B. Gonzalez Convention Center, 213 A
8:00 AM - 5:00 PM
Elite Suite (Invitation Only)
8:00 AM - 4:00 PM
Elite Suite (Invitation Only)
Location: Henry B. Gonzalez Convention Center, 225 C
Sponsored By
8:00 AM - 5:00 PM
NRPC Technical Seminar
8:00 AM - 5:00 PM
NRPC Technical Seminar
Location: Henry B. Gonzalez Convention Center, 214 D
10:00 AM - 11:00 AM
Keynote Meet & Greet with Sarah Wells
10:00 AM - 11:00 AM
Keynote Meet & Greet with Sarah Wells
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:00 AM - 12:00 PM
Washington Chapter Meeting
10:00 AM - 12:00 PM
Washington Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
10:00 AM - 3:00 PM
IntelliComm Hands-On Demos
10:00 AM - 3:00 PM
IntelliComm Hands-On Demos
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:00 AM - 3:00 PM
AFC Licensing Help + Raffle Bonus at the APCO Pavilion!
10:00 AM - 3:00 PM
AFC Licensing Help + Raffle Bonus at the APCO Pavilion!
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:00 AM - 3:00 PM
Exhibit Hall Open
10:00 AM - 3:00 PM
Exhibit Hall Open
Location: Henry B. Gonzalez Convention Center, Hall 1-3
10:00 AM - 3:00 PM
Explore Training and Education Opportunities with the APCO Institute and Enter to Win a FREE APCO Institute Online Course!
10:00 AM - 3:00 PM
Explore Training and Education Opportunities with the APCO Institute and Enter to Win a FREE APCO Institute Online Course!
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:15 AM - 11:00 AM
Exhibit Hall Snack Break
10:15 AM - 11:00 AM
Exhibit Hall Snack Break
10:30 AM - 11:00 AM
Curing Burnout and Situational Blindness: The ROI of Role-Based AI in Public Safety
10:30 AM - 11:00 AM
Curing Burnout and Situational Blindness: The ROI of Role-Based AI in Public Safety
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Andre Williams
– Motorola Solutions
Presentation Theater
10:30 AM - 11:00 AM
Young Professionals Meet Up
10:30 AM - 11:00 AM
Young Professionals Meet Up
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:30 AM - 11:30 AM
Square Peg, Round Hole: Finding Your Fit in the 911 World
10:30 AM - 11:30 AM
Square Peg, Round Hole: Finding Your Fit in the 911 World
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Morrissa L. Ahl-Moyer
– NC Center for Missing Persons - NC State Highway Patrol
Career Advancement Center
CEU: 1
11:15 AM - 11:45 AM
Built for Public Safety: How FirstNet Delivers Coverage Where It Matters Most
11:15 AM - 11:45 AM
Built for Public Safety: How FirstNet Delivers Coverage Where It Matters Most
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Michael Marcellus
– AT&T (FirstNet)
Presentation Theater
11:15 AM - 11:45 AM
IntelliComm Technology Demonstration
11:15 AM - 11:45 AM
IntelliComm Technology Demonstration
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Shellie Johnson
– APCO International
APCO Pavilion
11:45 AM - 12:45 PM
Coaching for Performance & Success
11:45 AM - 12:45 PM
Coaching for Performance & Success
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Robert J. Mann, CA POST Master Instructor
– Semper Fi Professional Development, LLC
Career Advancement Center
CEU: 1
12:00 PM - 12:30 PM
AI won’t take your job, but it can change your shift
12:00 PM - 12:30 PM
AI won’t take your job, but it can change your shift
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Casey Revis
– Eventide Communications
Presentation Theater
12:00 PM - 12:30 PM
The Training Central Advantage: Optimize your ECC's education and certification management
12:00 PM - 12:30 PM
The Training Central Advantage: Optimize your ECC's education and certification management
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Joanne Greco
– APCO International
12:00 PM - 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
12:00 PM - 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
Location: Grand Hyatt, Presidio A-B
12:00 PM - 2:00 PM
Mid-Eastern Chapter Meeting
12:00 PM - 2:00 PM
Mid-Eastern Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
12:30 PM - 4:00 PM
Reminiscing with History Makers Interviews
12:30 PM - 4:00 PM
Reminiscing with History Makers Interviews
Location: Grand Hyatt, Lonestar B
12:45 PM - 1:15 PM
AFC Licensing Services
12:45 PM - 1:15 PM
AFC Licensing Services
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Karen Sowers
APCO Pavilion
1:00 PM - 3:00 PM
ECC Tour: San Antonio Police Department Communications Unit
1:00 PM - 3:00 PM
ECC Tour: San Antonio Police Department Communications Unit
Location: Grand Hyatt
1:30 PM - 2:00 PM
RPL Meet Up
1:30 PM - 2:00 PM
RPL Meet Up
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Gina Edmunds
– APCO International
APCO Pavilion
1:30 PM - 2:30 PM
Advances In Public Safety Network and Services
1:30 PM - 2:30 PM
Advances In Public Safety Network and Services
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
MADHU S. SINGH, Ph D
– STARTECH GLOBAL CONSULTING
Radio and Wireless Communications Technologies
CEU: 1
1:30 PM - 2:30 PM
Beyond CISM: Building Resilient Dispatchers
1:30 PM - 2:30 PM
Beyond CISM: Building Resilient Dispatchers
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Shannon Polito, ENP RPL
– Help for the Headset
Wellness in the Emergency Communication Center
CEU: 1
1:30 PM - 2:30 PM
Beyond the Headset: A Circle of Support for 9-1-1 Leaders
1:30 PM - 2:30 PM
Beyond the Headset: A Circle of Support for 9-1-1 Leaders
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Kimberly Miller, PhD and 25+ years in public safety
– Kimberly A. Miller & Associates, LLC
Co-Presenter:
Lori Criqui
– MATCOM Public Safety Center
Co-Presenter:
Shauna Henrie, CPE, CMCP, MLIS, CPM
– Salt River Pima Maricopa Indian Community
Leadership Development
CEU: 1
1:30 PM - 2:30 PM
Communications & Technology in Dynamic Response Events
1:30 PM - 2:30 PM
Communications & Technology in Dynamic Response Events
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Co-Presenter:
Jonathan Lewin
– University of Chicago Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:30 PM - 2:30 PM
FCC Regulatory Update and Outlook
1:30 PM - 2:30 PM
FCC Regulatory Update and Outlook
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Nicole McGinnis
Co-Presenter:
FCC Public Safety and Homeland Security Bureau Staff
Federal Partners
CEU: 1
1:30 PM - 2:30 PM
From the Ground Up Rebuilding an Outdated Training Program
1:30 PM - 2:30 PM
From the Ground Up Rebuilding an Outdated Training Program
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Ryan Niessner, CMCP
– Howard County Police Department - 911
Co-Presenter:
Jeremy Sparks
– Howard County Police Department - 911
Training Essentials
CEU: 1
1:30 PM - 2:30 PM
Legislative Roadmap: From the Console to the Capitol
1:30 PM - 2:30 PM
Legislative Roadmap: From the Console to the Capitol
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Stephanie King, RPL
– Palm Beach County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
1:30 PM - 2:30 PM
Managing the Unknown...Navigating Change
1:30 PM - 2:30 PM
Managing the Unknown...Navigating Change
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Sharon M. Weinstein, MS, RN, CRNI-R, FACW, CSP, FAAN
– SMW Group
Communications Center Management
CEU: 1
1:30 PM - 2:30 PM
Reality vs Hype: How to Build and Trust Mission-Critical AI
1:30 PM - 2:30 PM
Reality vs Hype: How to Build and Trust Mission-Critical AI
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Zach LaValley
Co-Presenter:
Martin Vejmelka
– RapidSOS
NG9-1-1 and Emerging Technologies
CEU: 1
1:30 PM - 2:30 PM
Resilience: Training Starts Day One
1:30 PM - 2:30 PM
Resilience: Training Starts Day One
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Kat Hogan, RPL
– Metro Nashville Dept of Emergency Communications
Co-Presenter:
Sebrina Jackson, CMCP, ENP, RPL,
– Metro Nashville Dept of Emergency Communications
Frontline Telecommunicator
CEU: 1
1:30 PM - 2:30 PM
Zero Day Events: Shielding LMR Systems from Sudden Threats
1:30 PM - 2:30 PM
Zero Day Events: Shielding LMR Systems from Sudden Threats
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
David J. Kallus, Jr., CISSP-ISSAP, CISM
– L3Harris
Co-Presenter:
John Casler, PMP
– L3Harris
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM - 2:30 PM
Think Tank: Train Like Indiana Jones
2:00 PM - 2:30 PM
Think Tank: Train Like Indiana Jones
Location: Henry B. Gonzalez Convention Center, Across from 214
Main Presenter:
Heather Cressall, ENP, CMCP
– Los Altos Police Department
Think Tank
2:00 PM - 2:45 PM
Exhibit Hall Snack Break
2:00 PM - 2:45 PM
Exhibit Hall Snack Break
2:00 PM - 3:00 PM
Oklahoma Chapter Meeting
2:00 PM - 3:00 PM
Oklahoma Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
2:15 PM - 2:45 PM
IntelliComm Technology Demonstration
2:15 PM - 2:45 PM
IntelliComm Technology Demonstration
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Shellie Johnson
– APCO International
APCO Pavilion
3:00 PM - 4:00 PM
Aircraft Crash Disaster Preparedness and Response
3:00 PM - 4:00 PM
Aircraft Crash Disaster Preparedness and Response
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Matthew Johnson, MS
– Foundations Public Safety
Co-Presenter:
David Pereira
– Foundations Public Safety
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:00 PM - 4:00 PM
APCO's RPL & CPE: Your Best Investment Is In Yourself
3:00 PM - 4:00 PM
APCO's RPL & CPE: Your Best Investment Is In Yourself
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Gina Edmunds
– APCO International
Co-Presenter:
Steve Edwards, PhD
– APCO International
Co-Presenter:
Bob Miller
– APCO International
Co-Presenter:
Christina Mortimer
– APCO International
Leadership Development
CEU: 1
3:00 PM - 4:00 PM
Are You Ready For The Call?
3:00 PM - 4:00 PM
Are You Ready For The Call?
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Amanda J. Willinsky
– Raleigh Wake Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
3:00 PM - 4:00 PM
Breaking Barriers in Real-Time
3:00 PM - 4:00 PM
Breaking Barriers in Real-Time
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Al Brisard
– Exacom
Co-Presenter:
Jeff Bruns
– Convery911
Co-Presenter:
Roger Mann
– Smart Response Technologies
NG9-1-1 and Emerging Technologies
CEU: 1
3:00 PM - 4:00 PM
Building a Training Program
3:00 PM - 4:00 PM
Building a Training Program
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Casey L. Miller, RPL
– Converse County Joint Communications
Training Essentials
CEU: 1
3:00 PM - 4:00 PM
CALEA Accreditation: Not Just a Check Box but a Way Of Life
3:00 PM - 4:00 PM
CALEA Accreditation: Not Just a Check Box but a Way Of Life
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
April Corbin, ENP, CMCP, CCM
– Harrisonburg-Rockingham ECC
Co-Presenter:
Alyssa Clark
– Harrisonburg-Rockingham ECC
Communications Center Management
CEU: 1
3:00 PM - 4:00 PM
Florida Chapter Meeting
3:00 PM - 4:00 PM
Florida Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
3:00 PM - 4:00 PM
How Tone and Word Choice Shape Field Responder Behavior
3:00 PM - 4:00 PM
How Tone and Word Choice Shape Field Responder Behavior
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Alexis Rose, ENP
– Chesterfield, Virginia
Frontline Telecommunicator
CEU: 1
3:00 PM - 4:00 PM
Marketing Your 9-1-1 Center
3:00 PM - 4:00 PM
Marketing Your 9-1-1 Center
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Jamarcus Williams
– Hamilton County 9-1-1 Emergency Communications District
Mastering Media & Public Engagement
CEU: 1
3:00 PM - 4:00 PM
New CJIS Security Requirements: What You Need to Know
3:00 PM - 4:00 PM
New CJIS Security Requirements: What You Need to Know
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Sean Scott
– SecuLore
Cybersecurity for Public Safety Communications
CEU: 1
3:00 PM - 4:00 PM
Shaping the Future of FirstNet: Your Voice, Our Coverage Expansion!
3:00 PM - 4:00 PM
Coverage that Works for You: How Public Safety is Driving FirstNet’s Expansion
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Brian Hobson
– First Responder Network Authority
Co-Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Co-Presenter:
Alexander Potts
– Rhode Island Emergency Management Agency
Federal Partners
CEU: 1
3:00 PM - 4:00 PM
Tower Infrastructure Control, Compliance & Confidence
3:00 PM - 4:00 PM
Tower Infrastructure Control, Compliance & Confidence
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Eric Dickerson
– Engineered Tower Solutions, PLLC
Radio and Wireless Communications Technologies
CEU: 1
4:15 PM - 5:15 PM
Second General Business Session
4:15 PM - 5:15 PM
Second General Business Session
Location: Henry B. Gonzalez Convention Center, Hemisfair Ballroom C2-C3
5:15 PM - 6:00 PM
Second Vice President Reception
5:15 PM - 6:00 PM
Second Vice President Reception
Location: Henry B. Gonzalez Convention Center, Hemisfair Ballroom Foyer
7:00 PM - 10:00 PM
APCO Block Party!
7:00 PM - 10:00 PM
APCO Block Party!
Location: SeaWorld San Antonio
Sponsored By
Wednesday, August 5, 2026
8:00 AM - 10:30 AM
Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
8:00 AM - 10:30 AM
Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
Location: Grand Hyatt, Lonestar B
8:00 AM - 12:00 PM
Registration & Member Voting
8:00 AM - 12:00 PM
Registration & Member Voting
Location: Henry B. Gonzalez Convention Center Lobby
Sponsored By
8:00 AM - 5:00 PM
AFC Lab (Local Advisors Only)
8:00 AM - 5:00 PM
AFC Lab (Local Advisors Only)
Location: Henry B. Gonzalez Convention Center, 214 D
Sponsored By
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
Location: Henry B. Gonzalez Convention Center, 213 A
8:00 AM - 5:00 PM
Elite Suite (Invitation Only)
8:00 AM - 4:00 PM
Elite Suite (Invitation Only)
Location: Henry B. Gonzalez Convention Center, 225 C
Sponsored By
8:15 AM - 8:45 AM
Think Tank: Challenge Coins and Connections
8:15 AM - 8:45 AM
Think Tank: Challenge Coins and Connections
Location: Henry B. Gonzalez Convention Center, Across from 214
Main Presenter:
Jesse S. McCord
– Memphis Police Department
Think Tank
8:30 AM - 9:30 AM
Broadband Tools for Dynamic Public Safety Operations
8:30 AM - 9:30 AM
Broadband Tools for Dynamic Public Safety Operations
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Chris Kindelspire
– First Responder Network Authority
Federal Partners
CEU: 1
8:30 AM - 9:30 AM
Don't Let Your Story Go Untold!
8:30 AM - 9:30 AM
Don't Let Your Story Go Untold!
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Samantha Hawkins, CMCP
– ThisGen 911
Mastering Media & Public Engagement
CEU: 1
8:30 AM - 9:30 AM
From Hallways to Headsets: Inspiring the Next Generation
8:30 AM - 9:30 AM
From Hallways to Headsets: Inspiring the Next Generation
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Lori E. Henricksen
– GovWorx
Training Essentials
CEU: 1
8:30 AM - 9:30 AM
Incident Response Lessons Learned
8:30 AM - 9:30 AM
Incident Response Lessons Learned
Location: Henry B. Gonzalez Convention Center, 225 D
Co-Presenter:
Jeremy Carter
Co-Presenter:
Kelly Clemmensen
Cybersecurity for Public Safety Communications
CEU: 1
8:30 AM - 9:30 AM
Mission Critical: Become the Teammate No One Wants to Lose
8:30 AM - 9:30 AM
Mission Critical: Become the Teammate No One Wants to Lose
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Barry W. Evitts, II, RPL
– Metro Nashville Department of Emergency Communications
Co-Presenter:
Barbara Boske, RPL, CCM
– Metro Nashville Department of Emergency Communications
Frontline Telecommunicator
CEU: 1
8:30 AM - 9:30 AM
Project 25 CAP Quarterly Open Meeting
8:30 AM - 9:30 AM
Project 25 CAP Quarterly Open Meeting
Location: Grand Hyatt, Mission B
8:30 AM - 9:30 AM
Quality Queries: NCIC Quality Assurance
8:30 AM - 9:30 AM
Quality Queries: NCIC Quality Assurance
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Taylor Johnson, CMCP RPL ENP
– Williamson County Department of Emergency Communications
Co-Presenter:
Chris Hazelwood, RPL
– Williamson County Department of Emergency Communications
Communications Center Management
CEU: 1
8:30 AM - 9:30 AM
Sustain Public Safety Comms During GPS Disruptions
8:30 AM - 9:30 AM
Sustain Public Safety Comms During GPS Disruptions
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
MICHAEL ROSKIND, Master's Degree in Strategic Planning for Critical Infrastructures and is a Certified Information Systems Security Specialist through ISC2
– Cybersecurity And Infrastructure Security Agency (CISA)
Radio and Wireless Communications Technologies
CEU: 1
8:30 AM - 9:30 AM
The “NEXT” Next Generation 911 solution. What is it?
8:30 AM - 9:30 AM
The “NEXT” Next Generation 911 solution. What is it?
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Stephen T. Devine
– APCO International
Co-Presenter:
Karl Fasold
Co-Presenter:
Paul McCallister
Co-Presenter:
Kyle Connor
Co-Presenter:
Jay Hauhn
– Hauhn & Associates LLC
NG9-1-1 and Emerging Technologies
CEU: 1
8:30 AM - 9:30 AM
Turning the Tide on Toxicity
8:30 AM - 9:30 AM
Turning the Tide on Toxicity
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services LLC
Leadership Development
CEU: 1
8:30 AM - 9:30 AM
Where do we fit? The ECC's Role in Public Safety Training
8:30 AM - 9:30 AM
Where do we fit? The ECC's Role in Public Safety Training
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Heath Brant, RPL
– Johnson County Public Safety Communications
Co-Presenter:
Kip B. Werden, CMCP
– Johnson County Public Safety Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
8:30 AM - 9:30 AM
Wilderness Wellness for 911 Dispatchers
8:30 AM - 9:30 AM
Wilderness Wellness for 911 Dispatchers
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Laura Pierson
– City Of Portland Bureau of Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
8:30 AM - 11:00 AM
Chapter Officers Workshop
8:30 AM - 11:00 AM
Chapter Officers Workshop
Location: Henry B. Gonzalez Convention Center, 302 B-C
9:00 AM - 11:00 AM
State of Texas Alliance Meeting (Invitation Only)
9:00 AM - 11:00 AM
State of Texas Alliance Meeting (Invitation Only)
Location: Henry B. Gonzalez Convention Center, 304 C
10:00 AM - 11:00 AM
A view from the British Isles - and how strong partnerships help deliver better public safety outcomes.
10:00 AM - 11:00 AM
A view from the British Isles - and how strong partnerships help deliver better public safety outcomes.
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Duncan Swan
Co-Presenter:
Chris Lucas
Co-Presenter:
Darryl Keen
Federal Partners
CEU: 1
10:00 AM - 11:00 AM
“Staffing Success: Witchcraft? or Strategy?”
10:00 AM - 11:00 AM
“Staffing Success: Witchcraft? or Strategy?”
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Matthew B. Cain, ENP
– Wayne County Emergency Communications
Co-Presenter:
Erin L. Campbell, ENP
– Wayne County Emergency Communications
Communications Center Management
CEU: 1
10:00 AM - 11:00 AM
From Canvas to Community: Paintings of 9-1-1
10:00 AM - 11:00 AM
From Canvas to Community: Paintings of 9-1-1
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Christy Williams, ENP
– NCT9-1-1
Co-Presenter:
Catie Williams
– Motorola
Co-Presenter:
Leah Lakstins
Co-Presenter:
Kathy Mammon
Co-Presenter:
Nikki Newton
Co-Presenter:
Kristin McKinney
Mastering Media & Public Engagement
CEU: 1
10:00 AM - 11:00 AM
How to Lose a 9-1-1 Trainee in 10 Ways
10:00 AM - 11:00 AM
How to Lose a 9-1-1 Trainee in 10 Ways
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Samantha Hawkins, CMCP
– ThisGen 911
Training Essentials
CEU: 1
10:00 AM - 11:00 AM
Interoperable Mission Critical Voice Data Video - Vision
10:00 AM - 11:00 AM
Interoperable Mission Critical Voice Data Video - Vision
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Walt Magnussen
– Texas A&M University System CACN
Co-Presenter:
Jesse Cooper
– FirstNet Authority
Co-Presenter:
Brittany Haile
– Qualcomm - QGov
Co-Presenter:
Sridhar Kowdley, MS
– Department of Homeland Security S&T
Radio and Wireless Communications Technologies
CEU: 1
10:00 AM - 11:00 AM
Lights, Camera, Consequences Customer Service Liability
10:00 AM - 11:00 AM
Lights, Camera, Consequences Customer Service Liability
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Jessica Milliken, ENP, CMCP
– DPS- Houlton Regional Communications Center
canceled
10:00 AM - 11:00 AM
Mixtape Wellness: Integrating Music Into Self-care
10:00 AM - 11:00 AM
Mixtape Wellness: Integrating Music Into Self-care
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Richard Janka, PsyD
– 911 Training Institute
Wellness in the Emergency Communication Center
CEU: 1
10:00 AM - 11:00 AM
One Degree Off
10:00 AM - 11:00 AM
One Degree Off
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Tony Harrison, E, BA, MA, ENP
– Public Safety Group
Frontline Telecommunicator
CEU: 1
10:00 AM - 11:00 AM
Proactive Security: Response Alone Is Failing PSAPs
10:00 AM - 11:00 AM
Proactive Security: Response Alone Is Failing PSAPs
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Jamie Ginn, Doctor of Philosophy, honoris causa
– OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
10:00 AM - 11:00 AM
Stronger 911 Through the FCC Report & Order
10:00 AM - 11:00 AM
Stronger 911 Through the FCC Report & Order
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Caleb Branch, ENP
– INdigital
Co-Presenter:
Eric Hagerson
– T-Mobile
Co-Presenter:
Leah Missildine
– Alabama 9-1-1 Board
NG9-1-1 and Emerging Technologies
CEU: 1
10:00 AM - 11:00 AM
Vertical Location: Making It Operational for ECCs
10:00 AM - 11:00 AM
Vertical Location: Making It Operational for ECCs
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Christina Wilson
– First Responder Network Authority
Co-Presenter:
Rodger Mann
– North Central Texas Emergency Communications District
Co-Presenter:
Brooks Shannon, ENP
– Esri
Co-Presenter:
Mike Domenighini
– Brighton Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:00 AM - 11:00 AM
Your Leadership is a Trauma Response (and it's not working)
10:00 AM - 11:00 AM
Your Leadership is a Trauma Response (and it's not working)
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Renee Thornton, PhD
– Pathfinder Resilience
Co-Presenter:
Bekki Craft, ENP
– Roanoke County Emergency Communications Department
Co-Presenter:
Jocelyn James
– Royal Canadian Mounted Police OCC
Co-Presenter:
Caitlin Sampsell, MPA
– Berrien County Public Safety Communication Center
Co-Presenter:
Chris Spence
– Royal Canadian Mounted Police OCC
Leadership Development
CEU: 1
11:30 AM - 1:30 PM
Food For Thought Luncheon
11:30 AM - 1:30 PM
Food For Thought Luncheon
Location: Henry B. Gonzalez Convention Center, Stars at Night Ballroom
Keynote Speaker:
Juan Bendana
Sponsored By
CEU: 1
1:45 PM - 2:15 PM
Think Tank: The GOLDen Power Hour; Critical Wellness Ingredients
1:45 PM - 2:15 PM
Think Tank: The GOLDen Power Boost
Location: Henry B. Gonzalez Convention Center, Across from 214
Main Presenter:
Karla T. Kertcher, CMCP, CTO
– Chagrin Valley Dispatch
Think Tank
2:00 PM - 3:00 PM
Accountability Without Fear: Build Standards That Stick
2:00 PM - 3:00 PM
Accountability Without Fear: Build Standards That Stick
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Leadership Development
CEU: 1
2:00 PM - 3:00 PM
AI Meets Adult Learning: Smarter Tools for Training
2:00 PM - 3:00 PM
AI Meets Adult Learning: Smarter Tools for Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services LLC
Training Essentials
CEU: 1
2:00 PM - 3:00 PM
AI-Powered Public Safety Readiness
2:00 PM - 3:00 PM
AI-Powered Public Safety Readiness
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Tom Sivak, CEM
– EM1
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM - 3:00 PM
Behind the Headset: Navigating Life with a 911 Dispatcher
2:00 PM - 3:00 PM
Behind the Headset: Navigating Life with a 911 Dispatcher
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Elizabeth Howland, ENP
– Eaton County Central Dispatch
Co-Presenter:
Andrew Howland, Dispatch Spouse
– Eaton County Central Dispatch
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM - 3:00 PM
Call for Help! Teaching Kids About 911 & Emergencies.
2:00 PM - 3:00 PM
Call for Help! Teaching Kids About 911 & Emergencies.
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Christina M. Votipka
– Department of Interior
Mastering Media & Public Engagement
CEU: 1
2:00 PM - 3:00 PM
FirstNet Pre-Planning Support for Your Next Big Event
2:00 PM - 3:00 PM
FirstNet Pre-Planning Support for Your Next Big Event
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Co-Presenter:
Trevin Hunter
– Louisville Metro Emergency Services
Co-Presenter:
Alexander Potts
– Rhode Island Emergency Management Agency
Federal Partners
CEU: 1
2:00 PM - 3:00 PM
Inspiring and Growing CTOs
2:00 PM - 3:00 PM
Inspiring and Growing CTOs
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Christine Law
– Kitsap 911
Frontline Telecommunicator
CEU: 1
2:00 PM - 3:00 PM
July 4 Kerrville Flood: A COML Perspective
2:00 PM - 3:00 PM
July 4 Kerrville Flood: A COML Perspective
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Thomas Gilbert, COML, COMT
– Brazos Valley Council of Governments
Co-Presenter:
Aaron Slaughter
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM - 3:00 PM
Keeping the Genie in the bottle – MCPTT Nomenclature
2:00 PM - 3:00 PM
Keeping the Genie in the bottle – MCPTT Nomenclature
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Chris Kindelspire
– First Responder Network Authority
Co-Presenter:
Jeremy Knoll
– Arizona Department of Public Safety
Co-Presenter:
Stephen T. Devine
– APCO International
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM - 3:00 PM
Knowledge to Action: How AI is Transforming ECC Policy
2:00 PM - 3:00 PM
Knowledge to Action: How AI is Transforming ECC Policy
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Scott MacDonald
– GovWorx
Communications Center Management
CEU: 1
2:00 PM - 3:00 PM
The Human Firewall
2:00 PM - 3:00 PM
The Human Firewall
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
3:00 PM - 5:00 PM
ECC Tour: San Antonio Police Department Communications Unit
3:00 PM - 5:00 PM
ECC Tour: San Antonio Police Department Communications Unit
Location: Grand Hyatt
3:30 PM - 4:30 PM
Best Practices & Technology for Natural Disaster Response
3:30 PM - 4:30 PM
Best Practices & Technology for Natural Disaster Response
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Dan Draughn
– Tait Communications
Co-Presenter:
Robert Stolz, APCO Member, ENP, Board Member, Oklahoma 9-1-1 Management Authority
– Stolz Telecom Companies
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM - 4:30 PM
Broadband Connectivity in Real-Time Crime Centers
3:30 PM - 4:30 PM
Broadband Connectivity in Real-Time Crime Centers
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Jesse Cooper
– First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM - 4:30 PM
Develop and Use Continuity of Operations Plans for PSAPs
3:30 PM - 4:30 PM
Develop and Use Continuity of Operations Plans for PSAPs
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Kimberly Kuszak, RPL, CPM, ENP, CMCP
– Sarpy County Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM - 4:30 PM
Gossip, Grudges, and group Chats
3:30 PM - 4:30 PM
Gossip, Grudges, and group Chats
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Rebecca A. Conners, MPA, ENP, CCM
– Currituck County 911
Frontline Telecommunicator
CEU: 1
3:30 PM - 4:30 PM
Governing AI in the PSAP: Managing Networked Risk
3:30 PM - 4:30 PM
Governing AI in the PSAP: Managing Networked Risk
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Sherri A. Bush, ENP, ENP
– ADCOMM Engineering, LLC
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM - 4:30 PM
Leading From Where You Are
3:30 PM - 4:30 PM
Leading From Where You Are
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
T'airra Whitis, PhD Candidate, RPL, ACE
– Raleigh Durham International Airport
Leadership Development
CEU: 1
3:30 PM - 4:30 PM
The 3 E's in ME
3:30 PM - 4:30 PM
The 3 E's in ME
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Rachell Schemmer
– Department of Public Safety for IU Health
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM - 4:30 PM
The Cost of Attrition: Escaping the Training Trap!
3:30 PM - 4:30 PM
The Cost of Attrition: Escaping the Training Trap!
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Stacey McManus, CTO, CCS
– Worcester County Emergency Services
Co-Presenter:
Melissa Cardamone
– Dewey Beach Police Department
Communications Center Management
CEU: 1
3:30 PM - 4:30 PM
Trainers Matter: Equip Mentors Who Make Not Break your ECC”
3:30 PM - 4:30 PM
Trainers Matter: Equip Mentors Who Make Not Break your ECC”
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Sheila D. Ellis
– Metro Nashville Dept. of Emergency Communications
Training Essentials
CEU: 1
6:00 PM - 9:00 PM
Connect & Celebrate Reception and Dinner
6:00 PM - 9:00 PM
Connect & Celebrate Reception and Dinner
Location: Henry B. Gonzalez Convention Center, Stars at Night Ballroom
Sponsored By
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