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Blue Award 1
Communications Center Management
Blue Award 2
Wellness in the Emergency Communications Center
Blue Award 3
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Yellow Award 1
Frontline Telecommunicator
Yellow Award 2
Leadership Development
Yellow Award 3
NG9-1-1 and Emerging Technologies
Yellow Award 4
Radio and Wireless Communications Technologies
Yellow Award 5
Repeat Session
Yellow Award 6
Mastering Media
Yellow Award 7
Federal Partners
Platinum Award
Gold Award
Training Essentials
Silver Award
Bronze Award
Full Schedule
All Days
Sun, Aug 2
Mon, Aug 3
Tue, Aug 4
Wed, Aug 5
Full Schedule
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Sunday, August 2, 2026
8:45 AM - 9:15 AM
Think Tank: Bougie on a Budget: Employee Appreciation
8:45 AM - 9:15 AM
Think Tank: Bougie on a Budget: Employee Appreciation
Location: Henry B. Gonzalez Convention Center, Across from 214
Main Presenter:
Christy Perez, RPL
Think Tank
9:00 AM - 10:00 AM
"Mean Girls" - Cliques in Dispatch
9:00 AM - 10:00 AM
"Mean Girls" - Cliques in Dispatch
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Sara J. Meyer, CTO
– Boone County Joint Communications
Communications Center Management
CEU: 1
9:00 AM - 10:00 AM
9-1-1 to Camera-On-Scene: DFR in PSAPs
9:00 AM - 10:00 AM
9-1-1 to Camera-On-Scene: DFR in PSAPs
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Don Redmond
– BRINC
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM - 10:00 AM
Above the Chaos: Lessons from UAS Teams on the Front Lines
9:00 AM - 10:00 AM
Above the Chaos: Lessons from UAS Teams on the Front Lines
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Travis Hull
– First Responder Network Authority
Federal Partners
CEU: 1
9:00 AM - 10:00 AM
APCO & iCERT: Advancing AI for Emergency Response
9:00 AM - 10:00 AM
APCO & iCERT: Advancing AI for Emergency Response
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Co-Presenter:
Don Brittingham
– Northern Lights Consulting
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM - 10:00 AM
Authenticity Under Pressure: Redefining 911 Leadership
9:00 AM - 10:00 AM
Authenticity Under Pressure: Redefining 911 Leadership
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Katherine Fox, ENP
– Durango Emergency Communications Center
Leadership Development
CEU: 1
9:00 AM - 10:00 AM
Beyond the Headset - How to Get Involved in Your Community
9:00 AM - 10:00 AM
Beyond the Headset - How to Get Involved in Your Community
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Thomas Balsamo
– Somerset County Communications
Mastering Media & Public Engagement
CEU: 1
9:00 AM - 10:00 AM
Game Changers: Reinventing Emergency Response Training
9:00 AM - 10:00 AM
Game Changers: Reinventing Emergency Response Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Mindy C. Rheams, MPA, CTO, EMD
– Department of Emergency Communications - City of Milwaukee
Co-Presenter:
Hannalore Rodriguez
Co-Presenter:
Annemarie Domurat
Co-Presenter:
Tony Bueno
Training Essentials
CEU: 1
9:00 AM - 10:00 AM
How Digital Evolution Improves Critical Indoor Coverage
9:00 AM - 10:00 AM
How Digital Evolution Improves Critical Indoor Coverage
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Tom Cooper
– Avari Wireless
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM - 10:00 AM
Security by Design: Fast, Secure Alarm-to-CAD
9:00 AM - 10:00 AM
Security by Design: Fast, Secure Alarm-to-CAD
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Karen Carlson
Co-Presenter:
Bob Finney
– Collier County Sheriff’s Office
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM - 10:00 AM
That's Not What I Signed Up For
9:00 AM - 10:00 AM
That's Not What I Signed Up For
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Sharon Miller
– Fayette County 911
Frontline Telecommunicator
CEU: 1
9:00 AM - 10:00 AM
Therapy is NOT a Dirty Word!
9:00 AM - 10:00 AM
Therapy is NOT a Dirty Word!
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Erica L. Walsh, RPL, MBA
– City of Columbus ECC
Co-Presenter:
Priya Robles, CPE, RPL, EMCP, ENP
– Santa Clara Police Department
Co-Presenter:
Shannon Polito, Advanced POST, POST IDI certified Intermediate Instructor, BA in Psychology, BA in Addiction Studies, MA in Theology
– Santa Clara County 911 Communications
Co-Presenter:
Alicia Williams, MA, RPL, CMCP
– Phoenix Fire Department
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM - 11:30 AM
"Bridging the Gap: From the Call to the Chaos "
10:30 AM - 11:30 AM
"Bridging the Gap: From the Call to the Chaos "
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Mary Cooperman
– Metro Nashville Department of Emergency Communications
Frontline Telecommunicator
CEU: 1
10:30 AM - 11:30 AM
Beyond the Perimeter: What Geo-Fence Events Mean for PSAPs
10:30 AM - 11:30 AM
Beyond the Perimeter: What Geo-Fence Events Mean for PSAPs
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Jaime Seling
– Peninsula Fiber Network
Co-Presenter:
Phyllis A. Fuller, ENP
– Peninsula Fiber Network
NG9-1-1 and Emerging Technologies
CEU: 1
10:30 AM - 11:30 AM
Command to Community: Trusted NG911 Interop
10:30 AM - 11:30 AM
Command to Community: Trusted NG911 Interop
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Samuel Moser
– First Responder Network Authority
Federal Partners
CEU: 1
10:30 AM - 11:30 AM
From Chaos to Control: Operations During a Major Incident
10:30 AM - 11:30 AM
From Chaos to Control: Operations During a Major Incident
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Randall Martin, n/a
– Jefferson County 9-1-1
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM - 11:30 AM
Improving Cybersecurity in Public Safety Organizations
10:30 AM - 11:30 AM
Improving Cybersecurity in Public Safety Organizations
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Neil Horden, BSEE, MBA
– EF Johnson Technologies, Inc.
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM - 11:30 AM
Laws of Learning in 911: Turning Theory into Training Magic
10:30 AM - 11:30 AM
Laws of Learning in 911: Turning Theory into Training Magic
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Christi Castelin
– Buncombe County Public Safety Communications
Training Essentials
CEU: 1
10:30 AM - 11:30 AM
Leadership Moments: Leading When It Matters Most
10:30 AM - 11:30 AM
Leadership Moments: Leading When It Matters Most
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Christopher Cross, CPE, RPL, CMCP
– Loudoun County Fire and Rescue
Leadership Development
CEU: 1
10:30 AM - 11:30 AM
No Village, No Problem
10:30 AM - 11:30 AM
No Village, No Problem
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Morrissa L. Ahl-Moyer
– NC Center for Missing Persons - NC State Highway Patrol
Co-Presenter:
Lisa Rhew
– Cary Police Department
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM - 11:30 AM
Public Education for Newcomers "Where Do I Start?"
10:30 AM - 11:30 AM
Public Education for Newcomers "Where Do I Start?"
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Kimberly Rodgers
– DETCOG
Mastering Media & Public Engagement
CEU: 1
10:30 AM - 11:30 AM
The Culture Crisis
10:30 AM - 11:30 AM
The Culture Crisis
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
tony L. Hilley, Jr., ENP, CPE
– Alpharetta Emergency Communications Center
Communications Center Management
CEU: 1
10:30 AM - 11:30 AM
You CAN Implement Cost Effective Interoperability
10:30 AM - 11:30 AM
You CAN Implement Cost Effective Interoperability
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Cheryl Giggetts
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants, LLC
Radio and Wireless Communications Technologies
CEU: 1
12:45 PM - 1:15 PM
Mentoring from the Frontline
12:45 PM - 1:15 PM
Think Tank: Mentoring from the Frontline
Location: Henry B. Gonzalez Convention Center, Across from 214
Think Tank
1:00 PM - 2:00 PM
Artificial Intelligence in Action
1:00 PM - 2:00 PM
Artificial Intelligence in Action
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Jeremy A. Hill, CPE
– NTIA
Federal Partners
CEU: 1
1:00 PM - 2:00 PM
Culture Impact: How Organizational DNA Impacts Incidents
1:00 PM - 2:00 PM
Culture Impact: How Organizational DNA Impacts Incidents
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Matt Grogan
– Denise Amber Lee Foundation
Co-Presenter:
Nathan Lee
– Denise Amber Lee Foundation
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM - 2:00 PM
Defending ECCs Against Swatting: Guidance from APCO & PSTA
1:00 PM - 2:00 PM
Defending ECCs Against Swatting: Guidance from APCO & PSTA
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Co-Presenter:
Jay Kaine, CISSP
– PSTA
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM - 2:00 PM
From Calls to Insight: AI’s 9-1-1 Future
1:00 PM - 2:00 PM
From Calls to Insight: AI’s 9-1-1 Future
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
D. Jeremy DeMar, MA, CPE, ENP, RPL
– Intrado
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM - 2:00 PM
From Headset to Headlines: Pitching 911 Stories
1:00 PM - 2:00 PM
From Headset to Headlines: Pitching 911 Stories
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Monica Harkins
– Louisville Metro Emergency Services
Mastering Media & Public Engagement
CEU: 1
1:00 PM - 2:00 PM
Funding the Mission: 911 Budgeting & Financial Strategies
1:00 PM - 2:00 PM
Funding the Mission: 911 Budgeting & Financial Strategies
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Kate N. Rafferty, MS, MPPA
– Cobb County Department of Emergency Communications
Communications Center Management
CEU: 1
1:00 PM - 2:00 PM
Mastering your Money: A Path to Financial Wellness
1:00 PM - 2:00 PM
Mastering your Money: A Path to Financial Wellness
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Casey L. Flemings, ENP
– Hamilton County 9-1-1 ECD
Wellness in the Emergency Communication Center
CEU: 1
1:00 PM - 2:00 PM
Overcoming Bias & Burnout in 911 Training
1:00 PM - 2:00 PM
Overcoming Bias & Burnout in 911 Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Leia Frye, CMCP
– Fayette County 911
Training Essentials
CEU: 1
1:00 PM - 2:00 PM
Railroad Interactions for 9-1-1
1:00 PM - 2:00 PM
Railroad Interactions for 9-1-1
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Francis A. D'Huyvetter, Firefighter/EMT/ENP
– Eaton County 911
Frontline Telecommunicator
CEU: 1
1:00 PM - 2:00 PM
Seat at the Table: Tech Decisions Need ECC Voices
1:00 PM - 2:00 PM
Seat at the Table: Tech Decisions Need ECC Voices
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Jennifer Harder
– First Responder Network Authority
Leadership Development
CEU: 1
1:00 PM - 2:00 PM
The State of Public Safety Wireless - An Industry Snapshot
1:00 PM - 2:00 PM
The State of Public Safety Wireless - An Industry Snapshot
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Nicholas Falgiatore, PE, ENP
– Mission Critical Partners
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM - 3:30 PM
"In Their World, They're Not Lost": Insight for Wandering
2:30 PM - 3:30 PM
"In Their World, They're Not Lost": Insight for Wandering
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Elizabeth J. McQuade, RPL
– Athens County Emergency Communications
Frontline Telecommunicator
CEU: 1
2:30 PM - 3:30 PM
All In (Or just testing the waters): The Remote ECC Journey
2:30 PM - 3:30 PM
All In (Or just testing the waters): The Remote ECC Journey
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Federal Partners
CEU: 1
2:30 PM - 3:30 PM
Connected to Thrive: Relationships Fuel Resilience
2:30 PM - 3:30 PM
Connected to Thrive: Relationships Fuel Resilience
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Fiona Purcell, MS
– Raleigh-Wake Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
2:30 PM - 3:30 PM
Fully Staffed: Rolling Onboarding
2:30 PM - 3:30 PM
Fully Staffed: Rolling Onboarding
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Tana L. Rockey, CMCP
– York County 911, York PA
Communications Center Management
CEU: 1
2:30 PM - 3:30 PM
How Alyssa’s Law is Driving the School Emergency Response
2:30 PM - 3:30 PM
How Alyssa’s Law is Driving the School Emergency Response
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Taylor Roth
– Advanced RF Technologies, Inc. (ADRF)
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM - 3:30 PM
Measure Twice, Contract Once: NG9-1-1 GIS Prep Before RFPs
2:30 PM - 3:30 PM
Measure Twice, Contract Once: NG9-1-1 GIS Prep Before RFPs
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Melissa Liebert, ENP, PMP
– Allerium
NG9-1-1 and Emerging Technologies
CEU: 1
2:30 PM - 3:30 PM
Taming the Chaos: Building Cohesive Training
2:30 PM - 3:30 PM
Taming the Chaos: Building Cohesive Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Samantha Fickes, MPA, CMCP
– Summit Emergency Communications Center
Training Essentials
CEU: 1
2:30 PM - 3:30 PM
Tik Tok the time to start community engagement is now
2:30 PM - 3:30 PM
Tik Tok the time to start community engagement is now
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Danielle Harris, ENP, CMCP
– Ingham County 911
Mastering Media & Public Engagement
CEU: 1
2:30 PM - 3:30 PM
Unifying Your System's Cyber and Physical Security
2:30 PM - 3:30 PM
Unifying Your System's Cyber and Physical Security
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Cheryl Giggetts
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants, LLC
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM - 3:30 PM
Utilizing Presence, Engagement & Rapport as a Supervisor
2:30 PM - 3:30 PM
Utilizing Presence, Engagement & Rapport as a Supervisor
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Jeremy Serio
Leadership Development
CEU: 1
2:30 PM - 3:30 PM
Working with the Railroads - Collaboration & Updates
2:30 PM - 3:30 PM
Working with the Railroads - Collaboration & Updates
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Terri Sartori
Emergency Preparedness, Response and Situational Awareness
CEU: 1
