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Communications Center Management
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Mastering Media
Federal Partners
Training Essentials
Full Schedule
All Days
Sat, Aug 1
Sun, Aug 2
Mon, Aug 3
Tue, Aug 4
Wed, Aug 5
Full Schedule
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Monday, August 3, 2026
3:45 AM - 4:15 PM
The Network Is Ready. The Workflow Isn’t.
3:45 AM - 4:15 PM
The Network Is Ready. The Workflow Isn’t.
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Eric Guerrero
– Allerium
Presentation Theater
7:00 AM - 4:30 PM
Registration & Member Voting
7:00 AM - 4:30 PM
Registration & Member Voting
Location: Henry B. Gonzalez Convention Center Lobby
Sponsored By
7:15 AM - 8:15 AM
2026 RPL Graduate Breakfast (Invitation Only)
7:15 AM - 8:15 AM
2026 RPL Graduate Breakfast (Invitation Only)
Location: Grand Hyatt, Lonestar B
8:00 AM - 4:00 PM
APCO Store
8:00 AM - 4:00 PM
APCO Store
Location: Henry B. Gonzalez Convention Center Lobby
8:00 AM - 5:00 PM
AFC Lab (Local Advisors Only)
8:00 AM - 5:00 PM
AFC Lab (Local Advisors Only)
Location: Henry B. Gonzalez Convention Center, 214 D
Sponsored By
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
8:00 AM - 5:00 PM
Decompression Room Presented by After Action
Location: Henry B. Gonzalez Convention Center, 213 A
8:00 AM - 5:00 PM
Elite Suite (Invitation Only)
8:00 AM - 4:00 PM
Elite Suite (Invitation Only)
Location: Henry B. Gonzalez Convention Center, 225 C
Sponsored By
8:30 AM - 10:00 AM
Opening General Session
8:30 AM - 10:00 AM
Opening General Session
Location: Henry B. Gonzalez Convention Center, Stars at Night Ballroom
Keynote Speaker:
Dr. John Delony
Sponsored By
CEU: 1
10:00 AM - 11:00 AM
Keynote Meet & Greet with John Delony
10:00 AM - 11:00 AM
Keynote Meet & Greet with John Delony
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:00 AM - 5:00 PM
AFC Licensing Help + Raffle Bonus at the APCO Pavilion!
10:00 AM - 5:00 PM
AFC Licensing Help + Raffle Bonus at the APCO Pavilion!
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:00 AM - 5:00 PM
Exhibit Hall Open
10:00 AM - 5:00 PM
Exhibit Hall Open
Location: Henry B. Gonzalez Convention Center, Hall 1-3
10:00 AM - 5:00 PM
Explore Training and Education Opportunities with the APCO Institute and Enter to Win a FREE APCO Institute Online Course!
10:00 AM - 5:00 PM
Explore Training and Education Opportunities with the APCO Institute and Enter to Win a FREE APCO Institute Online Course!
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:00 AM - 5:00 PM
IntelliComm Hands-On Demos
10:00 AM - 5:00 PM
IntelliComm Hands-On Demos
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:15 AM - 11:00 AM
Exhibit Hall Snack Break
10:15 AM - 11:00 AM
Exhibit Hall Snack Break
10:30 AM - 11:00 AM
Certified Training Officers & Training Coordinators/Educators Meet Up
10:30 AM - 11:00 AM
Certified Training Officers & Training Coordinators/Educators Meet Up
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
APCO Pavilion
10:30 AM - 11:00 AM
MCPTT and LMR: Using Rugged and Hybrid Devices for the Best of Both Worlds
10:30 AM - 11:00 AM
MCPTT and LMR: Using Rugged and Hybrid Devices for the Best of Both Worlds
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Mohammed Baig
– FirstNet Program at AT&T
Co-Presenter:
Mike Newburn
– FirstNet, Built with AT&T
Presentation Theater
10:30 AM - 11:30 AM
Career CPR - Don't Flatline Your Future
10:30 AM - 11:30 AM
Career CPR - Don't Flatline Your Future
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Melanie Straeter
– Las Vegas Fire and Rescue
Co-Presenter:
Wendy Lotman, n/a
– Motorola Solutions, Inc
Career Advancement Center
CEU: 1
11:15 AM - 11:45 AM
IntelliComm Technology Demonstration
11:15 AM - 11:45 AM
IntelliComm Technology Demonstration
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Shellie Johnson
– APCO International
APCO Pavilion
11:45 AM - 12:45 PM
Leadership by the Book (or Podcast!)
11:45 AM - 12:45 PM
Leadership by the Book (or Podcast!)
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Jennifer Kirkland, MS, ENP, CPE, RPL
– Colorado PUC
Career Advancement Center
CEU: 1
12:00 PM - 12:30 PM
Beyond the QA Score: Amplifying Culture, Coaching, and Compliance in the AI Era
12:00 PM - 12:30 PM
Beyond the QA Score: Amplifying Culture, Coaching, and Compliance in the AI Era
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Jamison Peevyhouse, ENP
– RapidSOS
Presentation Theater
12:00 PM - 2:00 PM
AFC Advisor Luncheon (Invitation Only)
12:00 PM - 2:00 PM
AFC Advisor Luncheon (Invitation Only)
Location: Morton's Steakhouse, Private Room A&B
Sponsored By
1:00 PM - 2:00 PM
Evolution of a Superhero: Professional Growth Guide
1:00 PM - 2:00 PM
Evolution of a Superhero: Professional Growth Guide
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Christy Perez, RPL
– Metro Nashville Department of Emergency Communications
Career Advancement Center
CEU: 1
1:00 PM - 2:00 PM
Illinois Chapter Meeting
1:00 PM - 2:00 PM
Illinois Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
1:30 PM - 2:00 PM
ACS - Health and Wellness Overview of Results from the Scientific Research Sleep Quality Study for Telecommunicators
1:30 PM - 2:00 PM
ACS - Health and Wellness Overview of Results from the Scientific Research Sleep Quality Study for Telecommunicators
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Catherine Wix
– APCO International
APCO Pavilion
1:30 PM - 2:00 PM
Shaping the Future of Public Safety Broadband: Inside the FirstNet Authority Innovation Trials
1:30 PM - 2:00 PM
Shaping the Future of Public Safety Broadband: Inside the FirstNet Authority Innovation Trials
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Brian Hobson
– First Responder Network Authority
Presentation Theater
2:00 PM - 2:30 PM
Think Tank: Building a Therapy Dog Program for Dispatchers
2:00 PM - 2:30 PM
Think Tank: Building a Therapy Dog Program for Dispatchers
Location: Henry B. Gonzalez Convention Center, Across from 214
Main Presenter:
Veronica N. Dickerson, M.S. in Business and Organizational Leadership
– Kent County Department of Public Safety, Emergency Communications
Think Tank
2:00 PM - 2:45 PM
Exhibit Hall Snack Break
2:00 PM - 2:45 PM
Exhibit Hall Snack Break
2:00 PM - 3:00 PM
30 Days in the Cradle of Liberty: Fütbol to Fireworks
2:00 PM - 3:00 PM
30 Days in the Cradle of Liberty: Fütbol to Fireworks
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Donald Robert Denning, Jr.
– FIrstNet Program at AT&T
Co-Presenter:
Blair Sutherland
– Commonwealth of Masschusetts
Co-Presenter:
Matthew Barstow
– Commonwealth of Massachusetts
Co-Presenter:
Robert Picariello
– FirstNet, Built with AT&T
Co-Presenter:
Richard Fiske
– Commonwealth of Massachusetts
Do Not Schedule
2:00 PM - 3:00 PM
Bent Not Broken: Lessons Learned from the Port of Seattle Police's Recovery from a cyber attack
2:00 PM - 3:00 PM
Bent Not Broken: Lessons Learned from the Port of Seattle Police's Recovery from a cyber attack
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Stacy Wassall
Co-Presenter:
Robert Omatsu
Co-Presenter:
Jenny Murry
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM - 3:00 PM
Beyond the Binder: Strategic Planning that Sticks
2:00 PM - 3:00 PM
Beyond the Binder: Strategic Planning that Sticks
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Katherine Fox, ENP
– Durango Emergency Communications Center
Communications Center Management
CEU: 1
2:00 PM - 3:00 PM
Bridging the Gap Between Public Safety and the Community
2:00 PM - 3:00 PM
Bridging the Gap Between Public Safety and the Community
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Kimberly Rodgers, MBA
– DETCOG
Mastering Media & Public Engagement
CEU: 1
2:00 PM - 3:00 PM
Building the Next Generation of 911 Professionals
2:00 PM - 3:00 PM
Building the Next Generation of 911 Professionals
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
MaryRoyce Lookabill, MS, CPE, CMCP
– Okeechobee County Sheriff's Office
Training Essentials
CEU: 1
2:00 PM - 3:00 PM
Capitol Insights: From the Desk of Government Affairs
2:00 PM - 3:00 PM
Capitol Insights: From the Desk of Government Affairs
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Nicole McGinnis
Co-Presenter:
Yesim Karaman
– National Sheriffs' Association
Co-Presenter:
Harriet Rennie-Brown
Co-Presenter:
John Drummond
Federal Partners
CEU: 1
2:00 PM - 3:00 PM
Expanding Interoperability Capabilities Beyond Today’s Borders
2:00 PM - 3:00 PM
Expanding Interoperability Capabilities Beyond Today’s Borders
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Brad Steiner
– First Net, Built with AT&T
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM - 3:00 PM
Fix your Face (and your attitude)
2:00 PM - 3:00 PM
Fix your Face (and your attitude)
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Tracy T. Boyd, Floor Supervisor/IDU-Ter/CTO
– Hamilton County 911
Frontline Telecommunicator
CEU: 1
2:00 PM - 3:00 PM
From Resistance to Tech Readiness in ECCs
2:00 PM - 3:00 PM
From Resistance to Tech Readiness in ECCs
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Christina Wilson
– First Responder Network Authority
Leadership Development
CEU: 1
2:00 PM - 3:00 PM
Good Mourning
2:00 PM - 3:00 PM
Good Mourning
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Jorian Jewell
– Norman Communications
Co-Presenter:
Haley Wright
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM - 3:00 PM
Leadership Team Succession Planning
2:00 PM - 3:00 PM
Leadership Team Succession Planning
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Denese Moore, RPL
– Valley Com 911
Do Not Schedule
2:00 PM - 3:00 PM
Mobile-First Emergency Communication
2:00 PM - 3:00 PM
Mobile-First Emergency Communication
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Jeff Bruns
– Convery911
Co-Presenter:
Wayne Harris
– Convey911
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM - 3:00 PM
Project 25 Questions? Ask the Experts
2:00 PM - 3:00 PM
Project 25 Questions? Ask the Experts
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Stephen A. Nichols, BID
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
John Lambrou, MSc
– Motorola Solutions TIA TR-8
Co-Presenter:
Don Root
– APCO International
Co-Presenter:
Brad Stoddard
– State of Michigan
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM - 3:30 PM
Tennessee Chapter Meeting
2:00 PM - 3:30 PM
Tennessee Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
2:00 PM - 4:00 PM
ECC Tour: Bexar Metro 9-1-1 Network
2:00 PM - 4:00 PM
ECC Tour: Bexar Metro 9-1-1 Network
Location: Grand Hyatt
2:15 PM - 2:45 PM
IntelliComm Technology Demonstration
2:15 PM - 2:45 PM
IntelliComm Technology Demonstration
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Shellie Johnson
– APCO International
APCO Pavilion
2:15 PM - 2:45 PM
Scheduling Isn't Enough: AI-Powered Workforce Management Built for 911
2:15 PM - 2:45 PM
Scheduling Isn't Enough: AI-Powered Workforce Management Built for 911
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
John McDonnell
– Wilmac Technologies
Co-Presenter:
Bob Pease
– Wilmac Technologies
Presentation Theater
2:15 PM - 3:15 PM
Where did Dispatchers Come From? Where are you going?
2:15 PM - 3:15 PM
Where did Dispatchers Come From? Where are you going?
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 701
Main Presenter:
Maureen A. Will, N/A, n/a
– NewtownECC
Career Advancement Center
CEU: 1
3:00 PM - 3:30 PM
Q&A with the APCO Institute
3:00 PM - 3:30 PM
Q&A with the APCO Institute
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Dr. Christi Lower, CAE
APCO Pavilion
3:30 PM - 4:30 PM
9 TO THRIVE: Wellness Skills for Dispatchers, Dolly style!
3:30 PM - 4:30 PM
9 TO THRIVE: Wellness Skills for Dispatchers, Dolly style!
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Andrea Egan, MS
– Glendora PD / Dolly Dispatchers
Co-Presenter:
Kelly Dargel
– Glendora PD
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM - 4:30 PM
Building Successful Teams, The Ted Lasso Way
3:30 PM - 4:30 PM
Building Successful Teams, The Ted Lasso Way
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Matt Grogan
– Denise Amber Lee Foundation
Co-Presenter:
Nathan Lee
– Denise Amber Lee Foundation
Communications Center Management
CEU: 1
3:30 PM - 4:30 PM
Curriculum, Because Consistency Isn’t Optional
3:30 PM - 4:30 PM
Curriculum, Because Consistency Isn’t Optional
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Christopher Buss
– Rochester Emergency Communications Center
Co-Presenter:
Charles Vitale, ENP, RPL, CPE
– City of Rochester
Training Essentials
CEU: 1
3:30 PM - 4:30 PM
Defending the Call: Cyber Resilience for Public Safety
3:30 PM - 4:30 PM
Defending the Call: Cyber Resilience for Public Safety
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Mike Hoover, Master Business Admin
– Parsons Corporation
Co-Presenter:
Loney Crist
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM - 4:30 PM
Earning Your Seat at the Table
3:30 PM - 4:30 PM
Earning Your Seat at the Table
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
J.T. Manoushagian, MS, LCC
– NEOGOV
Leadership Development
CEU: 1
3:30 PM - 4:30 PM
FCC’s NG911 Transition Rules: Phase 1 and 2
3:30 PM - 4:30 PM
FCC’s NG911 Transition Rules: Phase 1 and 2
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Susan Ornstein
– Allerium
Co-Presenter:
Mary Boyd
– Mary Boyd & Associates, LLC
Co-Presenter:
Timothy Jenkins
– DATAMARK Technologies
Co-Presenter:
Lauren Kravetz
– Intrado
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM - 4:30 PM
Managing the Flood lessons in command from dispatch
3:30 PM - 4:30 PM
Managing the Flood lessons in command from dispatch
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Jaime J. Ayala
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM - 4:30 PM
Mobilizing the Future of Public Safety Dispatch
3:30 PM - 4:30 PM
Mobilizing the Future of Public Safety Dispatch
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Charles M. Laird
– NC Department of Information Technology - FirstTech
Co-Presenter:
Kevan Dilworth
– U.S. Air Force
Co-Presenter:
Nate Soule
– RTX BBN Technologies
Federal Partners
CEU: 1
3:30 PM - 4:30 PM
P25 and FirstNet: How It Works and Why It Matters
3:30 PM - 4:30 PM
P25 and FirstNet: How It Works and Why It Matters
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Alan Spindel
– Radio Club of America
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM - 4:30 PM
Social Media Made Simple for 911: Real Examples & Tools
3:30 PM - 4:30 PM
Social Media Made Simple for 911: Real Examples & Tools
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Justin Bagby, CMCP
– Louisville Metro Emergency Services
Mastering Media & Public Engagement
CEU: 1
3:30 PM - 4:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
3:30 PM - 4:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Amy L. Collins, ENP, CTO, Alternate TAC
– Kingsport Central Dispatch
Frontline Telecommunicator
CEU: 1
3:45 PM - 4:15 PM
CPE Meet Up
3:45 PM - 4:15 PM
CPE Meet Up
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 2437
Main Presenter:
Gina Edmunds
– APCO International
APCO Pavilion
4:00 PM - 5:00 PM
Virginia CAC Meeting
4:00 PM - 5:00 PM
Virginia CAC Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
4:30 PM - 5:00 PM
Beyond the Data: Driving Public Safety Outcomes through Engagement
4:30 PM - 5:00 PM
Beyond the Data: Driving Public Safety Outcomes through Engagement
Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302
Main Presenter:
Chris Debbie
– PowerDMS by NEOGOV
Main Presenter:
Jessica Tyler
– PowerDMS by NEOGOV
Presentation Theater
5:00 PM - 6:00 PM
Atlantic Chapter Meeting
5:00 PM - 6:00 PM
Atlantic Chapter Meeting
Location: Henry B. Gonzalez Convention Center, 302 B-C
5:30 PM - 7:00 PM
Young Professional Mixer (Invitation Only)
5:30 PM - 7:00 PM
Young Professional Mixer (Invitation Only)
Location: Texas River Bar, Garden Patio
Sponsored By
Carbyne
7:00 PM - 9:00 PM
IntelliComm Networking Party (Invitation Only)
7:00 PM - 9:00 PM
IntelliComm Networking Party (Invitation Only)
Location: Casa Rio, Texas & Trophy Room
Sponsored By
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