Location: Henry B. Gonzalez Convention Center, 214 A-B
CEU: 1
Level of Presentation: Intermediate Target Audience: 9-1-1 Coordinator, Manager, Supervisor, Training and Education Coordinator, Director, Public Safety Telecommunicator
Discover how the heart, humor, and humanity of Ted Lasso can transform the way we lead and support teams in the 9-1-1 center. This session explores key Lasso principles, including belief, curiosity, small wins, empathy, and optimism, and connects them to the unique challenges faced by emergency communications professionals. Through relatable examples and practical strategies, attendees will learn how to build trust, strengthen morale, reduce cynicism, and empower their team to grow. Whether you supervise a shift or lead informally from the console, this session will inspire you to create a positive, resilient, high-performing 9-1-1 team.
Learning Objectives:
At the culmination of this session, participants will be able to identify key leadership behaviors that foster trust, connection, and resilience within 9-1-1 teams, and describe how to apply them in daily operations.
At the culmination of this session, participants will be able to demonstrate strategies for strengthening team morale and reducing crisis motivation by using small wins, optimism, and intentional communication.
At the culmination of this session, participants will be able to apply Ted Lasso inspired techniques, including curiosity, empathy, and empowerment, to address team challenges and cultivate a positive, high-performing organizational culture.
