Location: Henry B. Gonzalez Convention Center, 221 A
CEU: 1
Level of Presentation: Intermediate Target Audience: 9-1-1 Coordinator, Manager, Supervisor, Training and Education Coordinator, Consultant, Director, Public Safety Telecommunicator
Public Safety Advisor NTIA Washington, District of Columbia
In this breakout session, NTIA will share its cross-country findings on how Artificial Intelligence (AI) is delivering measurable improvements in 9-1-1 operations. You’ll hear real-world examples of AI enhancing telecommunicator training, supporting accurate translation and transcription of calls, strengthening QA reviews, and improving call handling through smarter call triage and routing. Hear how AI-enabled tools boost accuracy, reduce workload, and elevate service quality in public safety communications, and practical steps to evaluate, pilot, and scale AI tools in your 9-1-1 center. This session is designed for 9-1-1 leaders, supervisors, trainers, IT staff, and policymakers alike.
Learning Objectives:
Attendees will learn about current AI technologies being used in the 9-1-1 space.
Attendees will see use cases of the benefits and challenges associated with the AI tech being used in 9-1-1.
Attendees will gain insight to how and why the NTIA is involved in AI and NG9-1-1.
