A slightly humorous look at the perception that our front-line Telecommunicators can have which may affect morale and retention. We will look at and discuss ways to hopefully combat the negative and improve the little things that are within each of our areas of control. Starting with looking at ourselves.
Learning Objectives:
understand we can all improve the overall attitude towards the job and each other.
Understand how we all affect the morale.
Try to let things go outside of their immediate control, understanding we can only control our own actions, thoughts and behavior.
