Senior Telecommunicator / CTO Raleigh Wake Emergency Communications Clayton, North Carolina
What does it really take to answer the call when everything is on the line?
Join us for a powerful, eye-opening session that brings you inside the emotional reality of emergency services. Through firsthand stories from dispatchers who worked during Hurricane Helene in North Carolina, you’ll gain rare insight into the unseen weight carried by the 911 community and why it matters more than ever to take care of your own well-being.
This is more than a training. It’s a space to connect, reflect, and recharge alongside others who truly understand the job. You’ll leave with practical, real-world tools to strengthen your resilience, protect your mental health, and continue showing up at your best, both on and off the job.
If you’ve ever felt the pressure, the responsibility, or the emotional toll of this work… this session is for you.
Come be part of the conversation. Walk away stronger, supported, and re-inspired in your purpose.
Learning Objectives:
Participants will analyze the emotional burdens associated with their roles and understand the value of the 911 community, including how to effectively rely on and contribute to that support network.
Participants will learn practical methods for strengthening resilience in the face of adversity and identify or create tools that support ongoing personal and professional well-being.
Participants will be able to apply strategies that ensure they are “ready for the call” — not only through technical proficiency, but by prioritizing self-care, enabling them to better serve citizens and first responders.
