Emergency Communications Director NewtownECC Newtown, Connecticut
To understand where we are headed, we must first recognize where we’ve been. From handwritten radio logs, the first 911 call in 1968 to today’s advanced radio systems and Computer-Aided Dispatch software, Public Safety Communications has continuously evolved—often struggling to keep pace with technological advancements. We will celebrate the past while equipping attendees with strategies to navigate future challenges. Explore the evolution of PSTs and highlight the vital role of professional organizations and associations. Change can be daunting; adaptation is essential. Learning from the past and preparing for the future, we can ensure continued success in public safety communications.
Learning Objectives:
At the culmination of this session, participants will be able to explain key historical developments in the 911 dispatch profession and describe how these events influence current technologies, protocols, and practices.
At the culmination of this session, participants will be able to analyze current challenges in emergency communications and identify how patterns from the past help inform effective solutions.
At the conclusion of this session, participants will be able to outline strategies for applying historical lessons to strengthen future operations, resilience, and public service.
