With roughly 40% of 911 calls suffering from inefficient information exchange between roles, and field officers spending up to 40% of their shifts on paperwork, public safety is facing an administrative crisis. This presentation examines how Motorola Solutions’ latest AI initiatives—the Dispatcher and Responder Assist Suites—are systematically dismantling these bottlenecks. We will break down how Dispatcher Assist filters out up to 65% of non-emergency call traffic and bypasses language barriers to save an average of 70 seconds per call. Furthermore, we will demonstrate how Responder Assist utilizes tools like Narrative Assist and Redaction Assist to slash video redaction times from 35 hours to just one. Attendees will leave with a concrete understanding of how integrating role-specific AI into existing ecosystems maximizes agency efficiency, protects data privacy, and scales human capability when every second counts.
