Tallahassee-Leon County Consolidated Dispatch Agency
Policy alone doesn’t build performance culture does. Director David Odom shares how the Tallahassee–Leon County Consolidated Dispatch Agency transformed from a compliance-driven operation into a culture of accountability, pride, and purpose. Explore how leadership alignment, internal transparency, and shared ownership can turn a 24/7 PSAP into a learning organization that attracts and retains exceptional people. Through real examples from CDA’s journey, learn how small, consistent leadership behaviors can rebuild credibility, raise morale, and strengthen retention without new funding or complex reform. The future of public safety lies not in technology alone, but in the culture we choose to build.
Learning Objectives:
Differentiate between procedural compliance and cultural accountability by assessing how leadership behaviors and communication patterns influence team performance within their own communications center.
Apply practical leadership strategies including transparency, recognition, and shared ownership to strengthen morale, increase engagement, and improve retention across multi-generational teams.
Design a culture-focused action plan that integrates measurable performance indicators, consistent feedback loops, and leadership modeling to sustain long-term organizational growth and resilience.
