Worcester County Emergency Services
Snow Hill, Maryland
Ms. Stacey McManus is an Emergency Communications Specialist II with 5 years of experience in the 911 sector. This is complemented by over two decades of volunteer emergency service, where she currently holds the rank of Lt Col in the Civil Air Patrol. Her expertise in training and policy development was recently recognized with the Education and Training Officer of the Year award for the Maryland Wing. This unique dual perspective—from the console floor to extensive leadership in the field—gives her a comprehensive understanding of the operational and psychological costs inherent in critical public safety work. She is a dedicated advocate focused on bridging the communication and policy gap between frontline telecommunicators and administrative leadership.
As a Communications Training Officer(CTO), her expertise lies in translating human experience into actionable, data-driven solutions. She currently serves as a pivotal part of her agencies SOP Review Committee, having initiated the proposal of the complete overhaul of agency policies, she now guides the committee as the frontline organizer. She is passionate about elevating agency standards through personal professional development and is skilled at teaching complex topics across various learning styles and generational groups. This foundation enables her to empower staff to move beyond simply venting frustrations and equip them with the tools needed for respectful, metrics-based advocacy.
Stacey's mission is to move ECCs beyond "token solutions" toward structural, meaningful cultural transformation. She believes that true administrative advocacy requires frontline staff and administration to speak the same language, converting the emotional burden of stress and attrition into quantifiable costs. Her work provides a blueprint for impactful advocacy, enabling ECC staff at all levels to secure necessary resources and ensure long-term, structural changes in their own agencies.
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The Cost of Attrition: Escaping the Training Trap!
Wednesday, August 5, 2026
3:30 PM - 4:30 PM