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Final Program


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Blue Award 1
Blue Award 1
Communications Center Management
Communications Center Management
Blue Award 2
Blue Award 2
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Blue Award 3
Blue Award 3
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Yellow Award 1
Yellow Award 1
Frontline Telecommunicator
Frontline Telecommunicator
Yellow Award 2
Yellow Award 2
Leadership Development
Leadership Development
Yellow Award 3
Yellow Award 3
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Yellow Award 4
Yellow Award 4
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Yellow Award 5
Yellow Award 5
Repeat Session
Repeat Session
Yellow Award 6
Yellow Award 6
Mastering Media
Mastering Media
Yellow Award 7
Yellow Award 7
Federal Partners
Federal Partners
Platinum Award
Platinum Award
Gold Award
Gold Award
Training Essentials
Training Essentials
Silver Award
Silver Award
Bronze Award
Bronze Award

Samantha Hawkins, CMCP

ECC Engagement Lead
ThisGen 911
Powder Springs, Georgia

Samantha Hawkins is a passionate 9-1-1 instructor, speaker, and former telecommunicator with over a decade of experience behind the headset. She has supported and trained professionals in eight emergency communications centers (ECCs) across seven states. She is also a former Chair of APCO International’s Editorial Committee, and has written and published articles in leading industry publications, including The Journal of Emergency Dispatch, APCO’s PSC Magazine, and NENA’s The Call. Today, Samantha serves as the ECC Engagement Lead at ThisGen 911, a technology firm specializing in voice-AI training simulations designed to strengthen the instinctive, life-saving skills of 9-1-1 telecommunicators. She still frequently teaches on-site at ECCs across the country and presents virtually, covering topics such as effective training techniques, leadership development in 9-1-1, CTO preparation, and wellness in the ECC.

Disclosure information not submitted.

Presentation(s):

Email Samantha