Telecommunicator Senior/CTO
Hamilton County 9-1-1 Emergency Communications District
Chattanooga, Tennessee
Jamarcus T. Williams is an accomplished public safety communications professional with more than 15 years of experience serving in 9-1-1 dispatch and emergency communications across three different municipalities. Throughout his career, he has built a strong reputation for leadership, professionalism, and a commitment to excellence in public service. His extensive experience in emergency communications has provided him with a well-rounded understanding of operations, training, team development, and community engagement.
Currently serving as a Records Specialist and Community Outreach and Recruitment Supervisor, Jamarcus plays a vital role in both internal operations and external engagement efforts. He is passionate about strengthening relationships between public safety agencies and the communities they serve while also helping attract and develop the next generation of communications professionals. His leadership style focuses on service, mentorship, and creating opportunities for growth within the profession.
Jamarcus has been recognized for his dedication to training and employee development, earning the distinguished honor of CTO of the Year in both 2020 and 2022. These awards reflect his commitment to preparing others for success, maintaining high standards, and fostering confidence among new professionals entering the field.
Beyond his professional responsibilities, Jamarcus remains actively involved in advancing the public safety communications industry through volunteer service with APCO. He contributes his time and expertise as a member of both the Young Professionals Track and the Professional Development Events Committee, helping shape programs and opportunities that support current and future leaders in the field.
He also holds a Bachelor’s degree in Human Resources, which complements his operational experience by providing additional expertise in employee relations, leadership development, recruitment, and organizational success.
With a career grounded in service, leadership, and professional development, Jamarcus T. Williams continues to make a meaningful impact within emergency communications while inspiring others to grow and excel in the profession.
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Tuesday, August 4, 2026
3:00 PM - 4:00 PM