Eaton County 911
Charlotte, Michigan
With more than 25 years of dedicated service in emergency response, Francis has built a distinguished career grounded in leadership, resilience, and a deep commitment to public safety. His journey began in the New York City area, where he first served as a firefighter and developed the skills, experience, and passion that would shape his professional life.
Today, Francis serves in dual leadership roles in Eaton County, Michigan—as the Deputy Director of Eaton County 911 and Fire Chief of the Hamlin Township Fire Department in Eaton Rapids. His work spans the full spectrum of emergency services, from frontline response to strategic administration, ensuring that communities receive fast, effective, and compassionate care when it matters most.
A certified Fire Officer and Michigan EMT, Francis strengthened his expertise even further by earning the prestigious Emergency Number Professional (ENP) certification in 2025. This achievement reflects his commitment to excellence in 911 systems management, dispatch operations, and public safety communications. Whether leading teams, improving emergency systems, or exploring the intersections of technology and response, he remains dedicated to advancing the field and serving his community with integrity.
Disclosure information not submitted.
Railroad Interactions for 9-1-1
Sunday, August 2, 2026
1:00 PM - 2:00 PM