Deputy Director of Administration
Summit Emergency Communications Center
Tallmadge, Ohio
I have worked in public safety communications since 2005 and have been training dispatchers since 2008. I currently serve as the Deputy Director of Administration at Summit Emergency Communications Center (SECC) in Ohio. Before my promotion, I served as SECC’s Training Coordinator and designed our academy-style training program, cross-training model, quality assurance process, and continuing education framework from the ground up. I now oversee Training, Quality Assurance, Records/LEADS, IT, and administrative operations for more than 50 telecommunicators serving 11 police and 8 fire departments.
I helped plan and launch SECC’s 2023 consolidation of four PSAPs into one unified emergency communications center and led the development of systems that transformed early consolidation chaos into a structured and cohesive training model. My focus continues to be strengthening professional development, performance evaluation, and scenario-based learning for both new and experienced telecommunicators.
My mission is to elevate dispatcher visibility, recognition, and long-term success through clear standards, thoughtful training systems, and strong advocacy. I believe telecommunicators are true first responders, and I strive to build environments where they feel prepared, valued, and supported.
Disclosure information not submitted.
Taming the Chaos: Building Cohesive Training
Sunday, August 2, 2026
2:30 PM - 3:30 PM