Jeremy Serio is a highly accomplished Police Communications Shift Administrator for the Anne Arundel County Police Department, with over 18 years of progressive experience in emergency communications, specializing in 911 police operations. He is scheduled to graduate from the IAED Communications Center Manager (CCM) program in December 2025 and is a recognized subject matter expert on next-generation PSAP leadership and operational efficiency. His background includes assuming ultimate responsibility for all 911 communications during assigned shifts and providing strategic oversight during critical incidents, coordinating with command staff and allied agencies.
Mr. Serio demonstrates unparalleled thought leadership, particularly in the realm of training and policy development. He recently served as a guest speaker at the APCO Mid-Eastern Autumn Training Conference in October 2025 on the topic of supervision. A true innovator, he founded and launched the county's Tactical Dispatch Unit and drives technical advancement within his center through process improvement initiatives such as a 100% paperless teletype transition and the creation of a Dispatch Quality Assurance Dashboard.
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Utilizing Presence, Engagement & Rapport as a Supervisor
Sunday, August 2, 2026
2:30 PM - 3:30 PM