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Blue Award 1
Blue Award 1
Communications Center Management
Communications Center Management
Blue Award 2
Blue Award 2
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Blue Award 3
Blue Award 3
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Yellow Award 1
Yellow Award 1
Frontline Telecommunicator
Frontline Telecommunicator
Yellow Award 2
Yellow Award 2
Leadership Development
Leadership Development
Yellow Award 3
Yellow Award 3
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Yellow Award 4
Yellow Award 4
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Yellow Award 5
Yellow Award 5
Repeat Session
Repeat Session
Yellow Award 6
Yellow Award 6
Mastering Media
Mastering Media
Yellow Award 7
Yellow Award 7
Federal Partners
Federal Partners
Platinum Award
Platinum Award
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Gold Award
Training Essentials
Training Essentials
Silver Award
Silver Award
Bronze Award
Bronze Award

Mastering Media & Public Engagement

Behind the Sirens: How Louisville 911 Managed UPS Plane Crash Messaging

Sunday, August 2, 2026
1:00 PM - 2:00 PM  
Location: Henry B. Gonzalez Convention Center, 304 A-B
CEU: 1
Mastering Media
Level of Presentation: Intermediate
Target Audience: County/State Official, Manager, Product Specialist/Marketing/Sales, Supervisor, Training and Education Coordinator, Director, Sworn Officers (Chiefs)

    Main Presenter(s)

  • Jody Meiman

    Executive Director
    Louisville Metro Emergency Services / MetroSafe 911
    Louisville, Kentucky

    • Co-Presenter(s)

  • JB

    Justin Bagby
This course examines the crash of UPS airlines Flight 2976 through the lens of public safety communications. Participants will explore the flow of information between 911 Communications Centers and public safety professionals as well as the messaging plan for informing the public and the media. Additionally, this session will address the role of dispatch in managing complex, rapidly evolving incidents, and the challenges of interagency coordination. Key lessons will focus on interoperability, situational awareness, and communication strategies applicable to large-scale emergencies.