More than five years after the first ECCs launched remote call-taking, many agencies have adopted fully remote or hybrid models, supported by reliable FirstNet broadband. Remote operations help address staffing shortages, maintain continuity, and expand recruitment, while other centers move cautiously due to cybersecurity, infrastructure, and cultural considerations. This session examines the full spectrum of remote adoption in ECCs, highlighting operational, technical, and human factors. Attendees will review real-world examples, lessons learned, and strategies for successful implementation, leaving with practical insights to guide planning and decision-making in their own centers.
Learning Objectives:
Identify the key drivers and operational benefits—including the impact of FirstNet broadband—in the adoption of remote call taking and dispatching within ECCs.
Compare different adoption models—from fully remote to incremental—and analyze the organizational, technical, and policy considerations that influence each approach.
Attendees will be able to apply best practices, lessons learned, and implementation strategies to assess readiness and plan for remote capabilities within their own communication centers.
