Somerset County Communications Wall Township, New Jersey
Beyond the Headset highlights the importance of educating both the community and our first responders about the role of the 9-1-1 dispatcher. When the people we work with understand our responsibilities and challenges, collaboration in the field becomes stronger and more effective. This class explores practical methods and techniques for conducting outreach, building connections, and bringing 9-1-1 education into the public eye. Participants will learn why this work matters and how improving awareness can enhance safety, communication, and teamwork across all areas of public safety.
Learning Objectives:
Learn techniques and ways to get involved in the community.
Learn the importance of teaching the role of a dispatcher.
Learn which materials can be beneficial when involved in community events.
