Knowledge to Action: How AI is Transforming ECC Policy
Wednesday, August 5, 2026
2:00 PM - 3:00 PM
Location: Henry B. Gonzalez Convention Center, 214 A-B
CEU: 1
Level of Presentation: Beginner Target Audience: 9-1-1 Coordinator, County/State Official, Manager, Supervisor, Training and Education Coordinator, Consultant, Director, Information Systems, Public Safety Telecommunicator
Effective emergency response hinges on timely access to critical information. AI empowers call takers & dispatchers by seamlessly delivering real-time data directly into their workflows. This session demonstrates how integrating AI into Emergency Communications Centers (ECCs) transforms static policies into dynamic, actionable guidance. By leveraging AI to interpret & operationalize agency protocols, frontline personnel can make informed decisions faster, improving operational efficiency & saving lives. Attendees will learn how this approach enhances performance, consistency, & confidence, ensuring that responders have the right knowledge exactly when they need it, without replacing human expertise.
Learning Objectives:
Analyze how artificial intelligence can bridge the gap between policy documentation and real-time decision-making within emergency communications centers, identifying opportunities to enhance operational consistency and confidence.
Evaluate the effectiveness of AI-driven tools such as adaptive guidecards, live assistance, and automated QA in improving policy adherence, training efficiency, and overall team performance in high-stakes environments.
Design actionable strategies to integrate AI-enabled knowledge management into existing ECC workflows, fostering a culture of empowerment, continuous learning, and innovation.
