Location: Henry B. Gonzalez Convention Center, 225 A-B
CEU: 1
Level of Presentation: Beginner Target Audience: 9-1-1 Coordinator, Manager, Supervisor, Training and Education Coordinator, Director, Public Safety Telecommunicator
This session explains how a standardized 911 curriculum improves training quality, reduces liability, and cuts down on operational headaches. Using real data from Monroe County, the presentation shows how structured instruction raises certification rates, strengthens consistency, and eliminates mixed messages between trainers. Attendees learn how to identify training gaps, document performance, and align curriculum with APCO and NENA standards. The session gives agencies practical steps to build predictable training, support new hires, and improve long-term retention through clear, repeatable processes.
Learning Objectives:
At the end of this block of the instruction, the adult learner, orally or in writing will be able to define a standardized curriculum.
At the end of this block of the instruction, the adult learner, orally or in writing will be able to explain how a standardized curriculum reduces personal and agency liability.
At the end of this block of the instruction, the adult learner, orally or in writing will be able to explain how a standardized curriculum makes the training program more consistent.
