Emergency Preparedness, Response and Situational Awareness
Develop and Use Continuity of Operations Plans for PSAPs
Wednesday, August 5, 2026
3:30 PM - 4:30 PM
Location: Henry B. Gonzalez Convention Center, 301
CEU: 1
Level of Presentation: Beginner Target Audience: 9-1-1 Coordinator, County/State Official, Manager, Supervisor, Training and Education Coordinator, Director, Public Safety Telecommunicator
Sarpy County Emergency Communications Papillion, Nebraska
When disaster strikes, 9-1-1 centers must stay operational. Continuity of Operations (COOP) planning ensures PSAPs maintain emergency communications during outages, disasters, or cyberattacks. This session outlines how to build and sustain a PSAP-specific COOP plan, covering essential functions, backup sites, technology redundancy, staff reassignments, and partner coordination. Real-world examples from Nebraska and beyond illustrate lessons learned and best practices. Participants will gain practical tools and strategies to start or strengthen COOP planning, ensuring their centers remain ready and resilient when it matters most.
Learning Objectives:
Explain the critical role of Continuity of Operations (COOP) planning in ensuring PSAP resiliency during emergencies. Identify and outline the essential components required to develop an effective COOP plan for emergency communications operations.
Evaluate and apply strategies for establishing technology redundancy and maintaining workforce continuity in various disruption scenarios.
Analyze real-world COOP case studies and adapt proven practices to strengthen continuity planning within their own communication centers.
