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Blue Award 1
Blue Award 1
Communications Center Management
Communications Center Management
Blue Award 2
Blue Award 2
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Blue Award 3
Blue Award 3
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Yellow Award 1
Yellow Award 1
Frontline Telecommunicator
Frontline Telecommunicator
Yellow Award 2
Yellow Award 2
Leadership Development
Leadership Development
Yellow Award 3
Yellow Award 3
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Yellow Award 4
Yellow Award 4
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Yellow Award 5
Yellow Award 5
Repeat Session
Repeat Session
Yellow Award 6
Yellow Award 6
Mastering Media
Mastering Media
Yellow Award 7
Yellow Award 7
Federal Partners
Federal Partners
Platinum Award
Platinum Award
Gold Award
Gold Award
Training Essentials
Training Essentials
Silver Award
Silver Award
Bronze Award
Bronze Award

Frontline Telecommunicator

Gossip, Grudges, and group Chats

Wednesday, August 5, 2026
3:30 PM - 4:30 PM  
Location: Henry B. Gonzalez Convention Center, 217 C-D
CEU: 1
Frontline Telecommunicator
Level of Presentation: Beginner
Target Audience: Manager, Supervisor, Director, Public Safety Telecommunicator
Gossip, Grudges, and Group Chats: Protecting the Team in an Era of Screenshots
In a world where screenshots travel faster than radio traffic, this session explores how digital communication can damage trust, morale, and professionalism in 911 centers. Learn how to recognize gossip before it spreads, set boundaries between personal and professional conversations, and lead with integrity in every interaction. Discover strategies to build a culture of accountability and trust, both on the floor and online.

Learning Objectives:

  • The Digital Paper Trail — Understand how screenshots, chats, and social media posts can impact investigations, workplace trust, and your professional reputation.
  • The Psychology of Gossip — Learn why gossip happens, how it spreads, and how to redirect it into constructive communication.
  • Building a Culture of Trust — Create an environment where people feel heard, supported, and accountable — reducing the need for back-channel communication.