This session, entitled "PER My Last Email" introduces the actionable P-E-R supervisory framework—Presence, Engagement, and Rapport—as a crucial strategy to rebuild organizational culture, enhance staff morale, and improve retention. Attendees will learn practical techniques to dismantle the metaphorical "Brick Wall" that exists between supervisors and their teams and prevents them from having a good working rapport. By prioritizing physical presence, consistently engaging personnel beyond routine tasks, and cultivating authentic rapport, supervisors can transition from detached administrators to trusted leaders. This framework offers tangible steps that empower leaders to directly contribute to solving the ongoing communications staffing crisis.
Learning Objectives:
Participants will be able to demonstrate what good presence looks like from a supervisor.
At the culmination of this session, participants will be equipped with strategies to engage with their team consistently.
Participants will learn what the "Brick Wall" of rapport is and how to tear it down through consistent use of the PER method.
