Emergency Communications Supervisor Howard County Police Department - 911 Walkersville, Maryland
This session highlights the transformation of traditional new hire training and in-service programs into an engaging, hands-on training model that promotes teamwork, skill growth, and lasting buy-in. Attendees will learn how our agency redesigned new hire and mandatory training to increase participation, incorporate real-world activities, and build stronger connections between dispatchers and responders—walking away with practical strategies to create impactful, interactive, and sustainable training within their own agencies.
Learning Objectives:
• Redesign outdated dispatcher training programs into structured, engaging, and sustainable learning models.
• Incorporate hands-on, scenario-based activities that enhance teamwork, skill development, and real-world readiness.
• Build staff buy-in and align agency training initiatives with state requirements and professional standards.
