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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
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Frontline Telecommunicator
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Leadership Development
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NG9-1-1 and Emerging Technologies
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Radio and Wireless Communications Technologies
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Mastering Media
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Federal Partners
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Training Essentials
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Leadership Development

Beyond the Headset: A Circle of Support for 9-1-1 Leaders

Tuesday, August 4, 2026
1:30 PM - 2:30 PM  
Location: Henry B. Gonzalez Convention Center, 217 A-B
CEU: 1
Leadership Development
Level of Presentation: Intermediate
Target Audience: Manager, Director
9-1-1 executives manage some of the highest-stakes operations in the country—grappling daily with severe staffing crises, rampant burnout, and critical tech challenges. The weight of resource scarcity and the unique pressures of the job can be isolating, leaving leaders feeling "raw" and alone. This pivotal session introduces an innovative, evidence-based program designed by a public safety psychologist, creating a vital "safe space" for Directors and Managers. It’s a confidential circle where you can finally de-stress, decompress, and be truly "real" with peers who understand your reality.

Learning Objectives:

  • Participants will be able to analyze and articulate the specific psychological stressors unique to 9-1-1 executives (e.g., "second victim" phenomenon, vicarious trauma exposure), and evaluate the current gaps in their existing support systems.
  • Participants will be able to describe how to establish a structured, confidential circle of support within their own states/regions, using defined ground rules for psychological safety, and detail the qualities of an ideal psychological provider/facilitator.
  • Participants will detail the top 5 barriers that would keep a group like this from being successful and explain how to overcome each barrier.