Icon Legend

This session is not in your schedule.

This session is in your schedule. Click again to remove it.

Presentation Icons

Blue Award 1

Communications Center Management

Blue Award 2

Wellness in the Emergency Communications Center

Blue Award 3

Cybersecurity for Public Safety Communications

Emergency Preparedness, Response & Situational Awareness

Yellow Award 1

Frontline Telecommunicator

Yellow Award 2

Leadership Development

Yellow Award 3

NG9-1-1 and Emerging Technologies

Yellow Award 4

Radio and Wireless Communications Technologies

Yellow Award 5

Repeat Session

Yellow Award 6

Mastering Media

Yellow Award 7

Federal Partners

Platinum Award

Gold Award

Training Essentials

Silver Award

Bronze Award

3 Views

Leadership Development

Beyond the Headset: A Circle of Support for 9-1-1 Leaders

Tuesday, August 4, 2026

1:30 PM - 2:30 PM

Location: Henry B. Gonzalez Convention Center, 217 A-B

CEU: 1

Level of Presentation: Intermediate
Target Audience: Manager, Director

Main Presenter(s)

Kimberly Miller, PhD and 25+ years in public safety

Licensed Police & Public Safety Psychologist
Kimberly A. Miller & Associates, LLC
Timnath, Colorado

Co-Presenter(s)

AB

Andie Burton, ENP

Director of Operations
SNO911

LC

Lori Criqui

Manager
MATCOM Public Safety Center

Shauna Henrie, CPE, CMCP, MLIS, CPM

Communications Manager
Salt River Pima Maricopa Indian Community
Scottsdale, Arizona

9-1-1 executives manage some of the highest-stakes operations in the country—grappling daily with severe staffing crises, rampant burnout, and critical tech challenges. The weight of resource scarcity and the unique pressures of the job can be isolating, leaving leaders feeling "raw" and alone. This pivotal session introduces an innovative, evidence-based program designed by a public safety psychologist, creating a vital "safe space" for Directors and Managers. It’s a confidential circle where you can finally de-stress, decompress, and be truly "real" with peers who understand your reality.
Learning Objectives:
Participants will be able to analyze and articulate the specific psychological stressors unique to 9-1-1 executives (e.g., "second victim" phenomenon, vicarious trauma exposure), and evaluate the current gaps in their existing support systems.
Participants will be able to describe how to establish a structured, confidential circle of support within their own states/regions, using defined ground rules for psychological safety, and detail the qualities of an ideal psychological provider/facilitator.
Participants will detail the top 5 barriers that would keep a group like this from being successful and explain how to overcome each barrier.