Communications Specialist Converse County Joint Communications Douglas, Wyoming
This program provides a practical guide to building a structured and effective dispatcher training program. It covers key steps such as selecting and preparing CTOs, gaining agency support, creating evaluation tools, and developing training manuals and resources. Participants will learn how to set clear performance standards, monitor trainee progress, and continuously improve their program through assessments, feedback, and ongoing education. The goal is to help agencies create consistent, high-quality training that supports trainee success and strengthens overall center performance.
Learning Objectives:
Participants will be able to identify the key components of an effective dispatcher training program, including CTO selection, performance standards, and evaluation processes.
Participants will be able to develop practical training tools—such as DORs, manuals, checklists, and guides—to support consistent and measurable trainee performance.
Participants will be able to apply strategies for ongoing program improvement through structured feedback, regular evaluations, professional development, and team engagement.
