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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
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Radio and Wireless Communications Technologies
Mastering Media
Mastering Media
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Federal Partners
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Training Essentials

Mastering Media & Public Engagement

Behind the Sirens: How Louisville 911 Managed UPS Plane Crash Messaging

Sunday, August 2, 2026
1:00 PM - 2:00 PM  
Location: Henry B. Gonzalez Convention Center, 304 A-B
CEU: 1
Mastering Media
Level of Presentation: Intermediate
Target Audience: County/State Official, Manager, Product Specialist/Marketing/Sales, Supervisor, Training and Education Coordinator, Director, Sworn Officers (Chiefs)

    Main Presenter(s)

  • Jody Meiman

    Executive Director
    Louisville Metro Emergency Services / MetroSafe 911
    Louisville, Kentucky

    • Co-Presenter(s)

  • Justin Bagby, CMCP

    Telecommunications Supervisor
    Louisville Metro Emergency Services
    Louisville, Kentucky

This course examines the crash of UPS airlines Flight 2976 through the lens of public safety communications. Participants will explore the flow of information between 911 Communications Centers and public safety professionals as well as the messaging plan for informing the public and the media. Additionally, this session will address the role of dispatch in managing complex, rapidly evolving incidents, and the challenges of interagency coordination. Key lessons will focus on interoperability, situational awareness, and communication strategies applicable to large-scale emergencies.