ECC Engagement Lead ThisGen 911 Powder Springs, Georgia
How to Lose a 9-1-1 Telecommunicator Trainee in 10 Ways is a candid, funny, and eye-opening look at the common habits, oversights, and cultural norms that unintentionally push trainees away. Inspired by the tone of “How to Lose a Guy in 10 Days,” this session dives into what trainees truly need, the behaviors that help them thrive, and the ones that slowly chip away at their confidence, curiosity, and connection to the ECC. Attendees will walk away with practical insights and fresh perspectives to build stronger trainers, healthier learning environments, and happier, long-lasting telecommunicators.
Learning Objectives:
Attendees will be able to identify the attitudes, behaviors, and training habits that commonly undermine trainee confidence and long-term success.
Attendees will learn to recognize the cultural and communication patterns that contribute to trainee frustration or disengagement in the ECC.
Attendees will learn practical strategies that create supportive, clear, and growth-focused training environments that improve trainee retention and development.
