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Blue Award 1
Blue Award 1
Communications Center Management
Communications Center Management
Blue Award 2
Blue Award 2
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Blue Award 3
Blue Award 3
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Yellow Award 1
Yellow Award 1
Frontline Telecommunicator
Frontline Telecommunicator
Yellow Award 2
Yellow Award 2
Leadership Development
Leadership Development
Yellow Award 3
Yellow Award 3
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Yellow Award 4
Yellow Award 4
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Yellow Award 5
Yellow Award 5
Repeat Session
Repeat Session
Yellow Award 6
Yellow Award 6
Mastering Media
Mastering Media
Yellow Award 7
Yellow Award 7
Federal Partners
Federal Partners
Platinum Award
Platinum Award
Gold Award
Gold Award
Training Essentials
Training Essentials
Silver Award
Silver Award
Bronze Award
Bronze Award

Communications Center Management

Quality Queries: NCIC Quality Assurance

Wednesday, August 5, 2026
8:30 AM - 9:30 AM  
Location: Henry B. Gonzalez Convention Center, 214 A-B
CEU: 1
Communications Center Management
Level of Presentation: Beginner
Target Audience: Manager, Supervisor, Information Systems, Public Safety Telecommunicator

    Main Presenter(s)

  • Taylor Johnson, CMCP RPL ENP

    Database / Records Specialist
    Williamson County Department of Emergency Communications
    Franklin, Tennessee

    • Co-Presenter(s)

  • CH

    Chris Hazelwood, RPL

    Terminal Agency Coordinator
    Williamson County Department of Emergency Communications
    Franklin, Tennessee

In a world where telecommunicators are responsible for the entry and maintenance of NCIC entries, it becomes necessary to ensure accuracy and efficiency for each entry. Rather than add this burden onto the telecommunicators, we have developed a Quality Assurance program for each entry, that is carried out by our NCIC Committee to ensure successful compliance for all Criminal Justice Information.

Learning Objectives:

  • Identify the key components of an effective NCIC Quality Assurance Program, including program structure, audit criteria, documentation processes, and feedback mechanisms.
  • Describe methods for documenting and tracking QA findings to identify trends, ensure compliance, and support improvement.
  • Demonstrate how to utilize QA findings and metrics to identify error trends, support staff training, and enhance overall NCIC performance.