Icon Legend

This session is not in your schedule.

This session is in your schedule. Click again to remove it.

Presentation Icons

Communications Center Management

Wellness in the Emergency Communications Center

Cybersecurity for Public Safety Communications

Emergency Preparedness, Response & Situational Awareness

Frontline Telecommunicator

Leadership Development

NG9-1-1 and Emerging Technologies

Radio and Wireless Communications Technologies

Mastering Media

Federal Partners

Training Essentials

4 Views

Presentation Theater

Beyond the QA Score: Amplifying Culture, Coaching, and Compliance in the AI Era

Monday, August 3, 2026

12:00 PM - 12:30 PM

Location: Henry B. Gonzalez Convention Center, Exhibit Hall, Booth 3302

Main Presenter(s)

Jamison Peevyhouse, ENP

SVP, Public Safety
RapidSOS
New York, New York

When AI can review every call, the hard part isn’t the technology; it’s knowing what to do with the insight. Learn how leading ECCs are rethinking QA metrics, dispatcher coaching, and compliance culture with guidance from professionals who have spent decades building and running 911 QA programs.