AI is everywhere but clarity on how it supports 911 operations is still missing. This session focuses on how AI is being used today to better support the people wearing the headset by reducing workload, improving visibility and helping leaders identify what matters most across calls and team performance. Using real-world examples from Eventide’s Critical Insights, we’ll explore how purpose-built technology can surface key insights, highlight high-stress calls and create more opportunities for coaching and recognition. By making everyday data more visible and actionable, AI enables leaders to take a more proactive role in supporting their teams. Technology can help us shift from simply keeping up with the work to truly supporting the people who answer the call. The goal isn’t to replace the role, it’s to make the shift more supported, more efficient and more sustainable – so we can give the first of the first responders an environment they can thrive in.
