Operations Manager
DPS- Houlton Regional Communications Center
Houlton, Maine
Jessica began her career in emergency communications in 2011. During her career, she has held the positions of dispatcher, trainer, supervisor, training coordinator, and manager. She has a master's degree in Criminal Justice from Florida State University, and holds a Bachelor's degree in Psychology from the University of Maine. Jessica earned her ENP Certification in 2024. Jessica is the current 1st Vice President for the Atlantic APCO Chapter. Jessica is passionate about the public safety industry and is always looking to grow and learn. She enjoys teaching, and has presented at multiple conferences and training sessions across New England. Her main goal is to help empower others to accomplish their goals, to take the leap to achieve their dreams, and never take "no" as an answer. She hopes to pass along her passion for the job, and what she's learned thus far in her career, while also learning more from those who attend her classes.
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Lights, Camera, Consequences Customer Service Liability
Wednesday, August 5, 2026
10:00 AM - 11:00 AM