Fire Communications Supervisor
Phoenix Fire Department
Phoenix, Arizona
Alicia A. Williams, MA, CMPC, RPL, is a Fire Communications Supervisor at Phoenix Fire Department Regional Dispatch Center in Phoenix, AZ. She brings over 14 years of experience in fire department emergency communications, including 7 years as a supervisor. Known for her leadership, mentorship, and dedication to public safety, Alicia is passionate about fostering resilience and wellness within high-stress environments. She has championed initiatives that support mental health, peer support, and workforce development, recognizing the critical role wellness plays in operational effectiveness. Alicia’s commitment to her team and the broader public safety community is reflected in her advocacy for sustainable, people-centered practices. Her insights offer a valuable perspective on balancing performance with compassion in the communications center.
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Sunday, August 2, 2026
9:00 AM - 10:00 AM