Kent County Department of Public Safety, Emergency Communications Milford, Delaware
This session explores how therapy dogs can support the wellness and mental health of public safety telecommunicators through peer support and Critical Incident Stress Management (CISM). Attendees will learn how one center successfully built and implemented a therapy dog program, how it fits into existing support structures, and what steps can be taken to start something similar. The presentation will include lessons learned, practical tips, and ideas for gaining leadership support. This session is ideal for anyone interested in creating a healthier and more connected work culture in emergency communications.
Learning Objectives:
At the culmination of this session, participants will be able to explain the emotional and operational benefits of integrating therapy dogs into a peer support or CISM program within an emergency communications environment.
At the culmination of this session, participants will be able to identify the steps required to build or introduce a therapy dog program, including planning, collaboration, and gaining leadership buy-in within their own agency.
At the culmination of this session, participants will be able to describe how animal-assisted wellness efforts can improve morale, strengthen team connection, and contribute to a more supportive agency culture.
