Kent County Department of Public Safety, Emergency Communications
Milford, Delaware
Veronica Dickerson is a Dispatcher II with the Kent County Department of Public Safety in Delaware, where she has served since 2018. She holds certifications in Emergency Medical, Fire, and Police Dispatch and is a certified EMT. Veronica also serves as a Certified Peer Support Team Leader.
She developed and launched her center’s therapy dog program and successfully integrated two AKC-certified therapy dogs into Critical Incident Stress Management (CISM) protocols. She has spoken to dispatchers, fire companies, and field responders about the mental health benefits of therapy dogs and peer support, helping to raise awareness and encourage broader agency support for wellness efforts.
Veronica graduated summa cum laude with degrees in Criminal Justice and Business and has earned a Master of Science in Business and Organizational Leadership. She is passionate about creating a culture of support in emergency communications and brings both lived experience and practical insight to her presentations.
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Think Tank: Building a Therapy Dog Program for Dispatchers
Monday, August 3, 2026
2:00 PM - 2:30 PM