Emergency Communications Director Durango Emergency Communications Center Durango, Colorado
Most 9-1-1 centers are stuck in survival mode - constantly reacting, never truly steering. Well-designed, reality-based strategic planning changes that. It turns chaos into clarity, reconnects people to purpose, and creates a direction that actually lasts. This session delivers a bold, collaborative, people-first approach built specifically for the brutal realities of public safety. You’ll see how intentional planning transforms culture, slashes resistance, boosts accountability, and reignites engagement - even in chronically understaffed centers. You’ll leave with a clear understanding of why most strategic plans fail along with a practical, battle-tested roadmap based on the REACH framework to design and execute a plan that truly aligns your team, restores sanity, and delivers lasting momentum long after the process ends.
Learning Objectives:
At the end of this session, participants will be able to describe how strategic planning can improve engagement, accountability, and organizational clarity in a PSAP environment
At the end of this session, participants will be able to utilize the REACH Framework to implement a collaborative strategic planning process with their own teams after returning home
At the end of this session, participants will be able to establish meaningful metrics and feedback loops to measure progress and adjust their plan for continued success
