Metro Nashville Dept. of Emergency Communications
NASHVILLE, Tennessee
Sheila Ellis is a seasoned 911 telecommunicator with over 13 years of combined experience in emergency communications. She has served in multiple roles within the ECC, including Communications Training Officer, where she played a pivotal role in shaping new telecommunicators and strengthening training culture.
After stepping away from her CTO position to care for her terminally ill mother, Sheila returned to the profession with a renewed sense of purpose and a powerful new perspective. Her return allowed her to re-experience training methods, leadership styles, and workplace culture from the trainee seat—ultimately fueling her commitment to enhancing the training environment upon her return.
Sheila is passionate about elevating trainer excellence, improving training consistency, and fostering a learning culture built on empathy, accountability, and operational readiness. Her re-commitment to the ECC focuses on revitalizing training programs, supporting new trainers, and ensuring that every trainee receives the guidance needed to thrive in a demanding and life-saving profession. She has also committed to enhancing leadership by also applying and receiving the RPL scholarship to achieve the RPL designation.
With a deep appreciation for the human side of 911 and a dedication to strengthening the next generation of telecommunicators, Sheila continues to advocate for high-quality training practices that uphold the mission and heart of emergency communications.
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Trainers Matter: Equip Mentors Who Make Not Break your ECC”
Wednesday, August 5, 2026
3:30 PM - 4:30 PM