Location: Henry B. Gonzalez Convention Center, 217 A-B
CEU: 1
Level of Presentation: Intermediate Target Audience: 9-1-1 Coordinator, Manager, Supervisor, Training and Education Coordinator, Director, Public Safety Telecommunicator
Lake Worth Police Department, Northwest Emergency Communications Center Lake Worth, Texas
This course equips dispatch professionals with strategies to earn a seat at the decision-making table through education, credibility, results, and confident leadership. Participants will learn how to build legitimacy, demonstrate measurable value, and prepare for the pivotal moment of “the ask.” The session provides practical tools to help dispatch leaders elevate their influence and strengthen their role alongside executive leadership.
Learning Objectives:
PROFESSIONAL DEVELOPMENT: Identify key professional milestones, certifications, and educational achievements that support advancement to executive-level discussions.
BUILDING LEGITIMACY: Apply strategies to build credibility and strengthen professional reputation with command staff.
THE ASK: Prepare for “the ask” by evaluating readiness, setting expectations, and confidently accepting opportunities to lead.
