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Final Program


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Blue Award 1
Blue Award 1
Communications Center Management
Communications Center Management
Blue Award 2
Blue Award 2
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Blue Award 3
Blue Award 3
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
Yellow Award 1
Yellow Award 1
Frontline Telecommunicator
Frontline Telecommunicator
Yellow Award 2
Yellow Award 2
Leadership Development
Leadership Development
Yellow Award 3
Yellow Award 3
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Yellow Award 4
Yellow Award 4
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Yellow Award 5
Yellow Award 5
Repeat Session
Repeat Session
Yellow Award 6
Yellow Award 6
Mastering Media
Mastering Media
Yellow Award 7
Yellow Award 7
Federal Partners
Federal Partners
Platinum Award
Platinum Award
Gold Award
Gold Award
Training Essentials
Training Essentials
Silver Award
Silver Award
Bronze Award
Bronze Award

Frontline Telecommunicator

Resilience: Training Starts Day One

Tuesday, August 4, 2026
1:30 PM - 2:30 PM  
Location: Henry B. Gonzalez Convention Center, 217 C-D
CEU: 1
Frontline Telecommunicator
Level of Presentation: Beginner
Target Audience: Manager, Supervisor, Training and Education Coordinator, Public Safety Telecommunicator
Stress starts on Day One — so resilience has to start there too. This session challenges “toughen up” culture and reframes stress as a skill to be trained. Using practical tools and metaphors, attendees will learn how to support new hires with resilience practices, reduce turnover, and build cultures of intentional coaching. You’ll leave knowing how to teach, model, and sustain resilience early.

Learning Objectives:

  • describe how early exposure to stress affects new telecommunicators and outline the need for resilience training from the first day of onboarding
  • Incorporate stress management and emotional awareness techniques into training plans or daily supervision routines.
  • Implement one strategy for coaching or mentoring that replaces "toughen up" culture with intentional, supportive instruction that improves retention.