Buncombe County Public Safety Communications Asheville, North Carolina
Ever wonder why some training clicks and some doesn’t? In this engaging session, we’ll unlock the “Laws of Learning” and show how applying them can transform 911 training from routine to remarkable. You’ll learn how to capture attention, boost retention, and build confident telecommunicators using proven adult education techniques tailored to the high-pressure world of emergency communications. Whether you’re a new CTO or a seasoned trainer, you’ll leave with fresh strategies, real-world examples, and practical tools to make your lessons stick long after trainees unplug their headsets.
Learning Objectives:
Define the six Laws of Learning and explain how each applies to adult learners in a 911 training environment.
Apply at least three engagement techniques aligned with the Laws of Learning to increase trainee participation and retention during classroom or console training.
Evaluate their current training methods and identify at least two opportunities to enhance lesson delivery using adult education principles.
