Chagrin Valley Dispatch
Brecksville, Ohio
Hi! My name is Karla Kertcher and I am the Center Manager for a regional dispatch Center in Northeast Ohio called Chagrin Valley. Our organization serves police, fire and ems, as well as 911 and non emergency lines for over 33 departments in our county. I began dispatching in 2005 for a small, single chair township before moving to a suburb of Cleveland. As regional became a reality for our county, I saw myself into the beauty of it by making a move to CVD. I became a CTO, a Supervisor, an APCO instructor, a member of our Tactical Dispatch Unit, a member of our peer support team (H.O.P.E) before becoming our Centers manager. My Team and I also became the proud recipients of APCOs double gold for Teamwork!!! I absolutely LOVE my job, I LOVE to speak, I LOOOOOOVE to teach and I love this field. I have had the honor of teaching within my organization as well as in Dispatch Academy and online for Ricardo Martinez podcast Within the Trenches. My passion is wellness and I love sharing on the topic to build a resilient Dispatcher, recruit more into this incredible field and retain our most valuable asset... the veteran.
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Think Tank: The GOLDen Power Boost
Wednesday, August 5, 2026
1:45 PM - 2:15 PM