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Blue Award 1
Communications Center Management
Blue Award 2
Wellness in the Emergency Communications Center
Blue Award 3
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Yellow Award 1
Frontline Telecommunicator
Yellow Award 2
Leadership Development
Yellow Award 3
NG9-1-1 and Emerging Technologies
Yellow Award 4
Radio and Wireless Communications Technologies
Yellow Award 5
Repeat Session
Yellow Award 6
Mastering Media
Yellow Award 7
Federal Partners
Platinum Award
Gold Award
Training Essentials
Silver Award
Bronze Award
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Communications Center Management
Sunday, Aug 2nd
9:00 AM - 10:00 AM
"Mean Girls" - Cliques in Dispatch
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Sara J. Meyer, CTO
– Boone County Joint Communications
Communications Center Management
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
The Culture Crisis
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
tony L. Hilley, Jr., ENP, CPE
– Alpharetta Emergency Communications Center
Communications Center Management
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
Funding the Mission: 911 Budgeting & Financial Strategies
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Kate N. Rafferty, MS, MPPA
– Cobb County Department of Emergency Communications
Communications Center Management
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
Fully Staffed: Rolling Onboarding
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Tana L. Rockey, CMCP
– York County 911, York PA
Communications Center Management
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
Leadership Team Succession Planning
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Denese Moore, RPL
– Valley Com 911
Communications Center Management
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
Building Successful Teams, The Ted Lasso Way
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Matt Grogan
– Denise Amber Lee Foundation
Co-Presenter:
Nathan Lee
– Denise Amber Lee Foundation
Communications Center Management
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
Managing the Unknown...Navigating Change
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Sharon M. Weinstein, MS, RN, CRNI-R, FACW, CSP, FAAN
– SMW Group
Communications Center Management
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
CALEA Accreditation: Not Just a Check Box but a Way Of Life
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
April Corbin
– Harrisonburg-Rockingham ECC
Communications Center Management
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
Quality Queries: NCIC Quality Assurance
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Taylor Johnson, CMCP RPL ENP
– Williamson County Department of Emergency Communications
Co-Presenter:
Chris Hazelwood, RPL
– Williamson County Department of Emergency Communications
Communications Center Management
CEU: 1
Wednesday, Aug 5th
10:00 AM - 11:00 AM
“Staffing Success: Witchcraft? or Strategy?”
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Matthew B. Cain, ENP
– Wayne County Emergency Communications
Co-Presenter:
Erin Campbell, ENP
– Wayne County Emergency Communications
Communications Center Management
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
Knowledge to Action: How AI is Transforming ECC Policy
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Scott MacDonald
– GovWorx
Communications Center Management
CEU: 1
Wednesday, Aug 5th
3:30 PM - 4:30 PM
The Cost of Attrition: Escaping the Training Trap!
Location: Henry B. Gonzalez Convention Center, 214 A-B
Main Presenter:
Stacey McManus, CTO, CCS
– Worcester County Emergency Services
Communications Center Management
CEU: 1
Cybersecurity for Public Safety Communications
Sunday, Aug 2nd
9:00 AM - 10:00 AM
Security by Design: Fast, Secure Alarm-to-CAD
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Karen Carlson
Co-Presenter:
Bob Finney
– Collier County Sheriff’s Office
Cybersecurity for Public Safety Communications
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
Improving Cybersecurity in Public Safety Organizations
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Neil Horden, BSEE, MBA
– EF Johnson Technologies, Inc.
Cybersecurity for Public Safety Communications
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
Defending ECCs Against Swatting: Guidance from APCO & PSTA
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Co-Presenter:
Jay Kaine, CISSP
– PSTA
Cybersecurity for Public Safety Communications
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
Unifying Your System's Cyber and Physical Security
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Cheryl Giggetts
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants, LLC
Cybersecurity for Public Safety Communications
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
Bent Not Broken: Lessons Learned from the Port of Seattle Police's Recovery from a cyber attack
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Don Zoufal
Cybersecurity for Public Safety Communications
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
Defending the Call: Cyber Resilience for Public Safety
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Mike Hoover, Master Business Admin
– Parsons Corporation
Co-Presenter:
Loney Crist
Cybersecurity for Public Safety Communications
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
Zero Day Events: Shielding LMR Systems from Sudden Threats
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
David J. Kallus, Jr., CISSP-ISSAP, CISM
– L3Harris
Co-Presenter:
John Casler, PMP
– L3Harris
Cybersecurity for Public Safety Communications
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
New CJIS Security Requirements: What You Need to Know
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Sean Scott, n/a
– SecuLore
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
Incident Response Lessons Learned
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Jason Norred, CISSP, CCSP, CCZT
Co-Presenter:
Alex Humphrey
– Solutions II
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Aug 5th
10:00 AM - 11:00 AM
Proactive Security: Response Alone Is Failing PSAPs
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Jamie Ginn, PhD h.c.
– OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
The Human Firewall
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
Wednesday, Aug 5th
3:30 PM - 4:30 PM
Governing AI in the PSAP: Managing Networked Risk
Location: Henry B. Gonzalez Convention Center, 225 D
Main Presenter:
Sherri A. Bush, ENP, ENP
– ADCOMM Engineering, LLC
Cybersecurity for Public Safety Communications
CEU: 1
Emergency Preparedness, Response and Situational Awareness
Sunday, Aug 2nd
9:00 AM - 10:00 AM
9-1-1 to Camera-On-Scene: DFR in PSAPs
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Don Redmond
– BRINC
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
From Chaos to Control: Operations During a Major Incident
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Randall Martin, n/a
– Jefferson County 9-1-1
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
Culture Impact: How Organizational DNA Impacts Incidents
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Matt Grogan
– Denise Amber Lee Foundation
Co-Presenter:
Nathan Lee
– Denise Amber Lee Foundation
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
Working with the Railroads - Collaboration & Updates
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Terri Sartori
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
30 Days in the Cradle of Liberty: Fütbol to Fireworks
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Donald Robert Denning, Jr.
– FIrstNet Program at AT&T
Co-Presenter:
Blair Sutherland
– Commonwealth of Masschusetts
Co-Presenter:
Matthew Barstow
– Commonwealth of Massachusetts
Co-Presenter:
Robert Picariello
– FirstNet, Built with AT&T
Co-Presenter:
Richard Fiske
– Commonwealth of Massachusetts
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
Managing the Flood lessons in command from dispatch
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Jaime J. Ayala, n/a
– Johnson County ESD No.1
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
Communications & Technology in Times of Civil Unrest
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
Aircraft Crash Disaster Preparedness and Response
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Matthew Johnson, MS Leadership
– Foundations Public Safety Training
Co-Presenter:
David Pereira
– Foundations Public Safety
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
Where do we fit? The ECC's Role in Public Safety Training
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Heath Brant, RPL
– Johnson County Public Safety Communications
Co-Presenter:
Kip Werden, CMCP
– Johnson County Public Safety Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Aug 5th
10:00 AM - 11:00 AM
Vertical Location: Making It Operational for ECCs
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Christina Wilson
– First Responder Network Authority
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
July 4 Kerrville Flood: A COML Perspective
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Thomas Gilbert, COML, COMT
– Brazos Valley Council of Governments
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Wednesday, Aug 5th
3:30 PM - 4:30 PM
Develop and Use Continuity of Operations Plans for PSAPs
Location: Henry B. Gonzalez Convention Center, 301
Main Presenter:
Kimberly Kuszak, CPM, ENP, CMCP
– Sarpy County Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
Federal Partners
Sunday, Aug 2nd
9:00 AM - 10:00 AM
Above the Chaos: Lessons from UAS Teams on the Front Lines
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Travis Hull
– First Responder Network Authority
Federal Partners
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
Command to Community: Trusted NG911 Interop
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Samuel Moser
– First Responder Network Authority
Federal Partners
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
Artificial Intelligence in Action
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Jeremy A. Hill, CPE
– NTIA
Federal Partners
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
All In (Or just testing the waters): The Remote ECC Journey
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Federal Partners
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
Capitol Insights: From the Desk of Government Affairs
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Alison Venable
– APCO International
Federal Partners
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
Mobilizing the Future of Public Safety Dispatch
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Charles Hardnett
– First Responder Network Authority
Co-Presenter:
Charles M. Laird
– NC Department of Information Technology - FirstTech
Co-Presenter:
Kevan Dilworth
Co-Presenter:
Nate Soule
Federal Partners
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
FCC Regulatory Update and Outlook
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Alison Venable
– APCO International
Federal Partners
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
FirstNet Pre-Planning Support for Your Next Big Event
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Chuck Murph
– First Responder Network Authority
Federal Partners
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
Broadband Tools for Dynamic Public Safety Operations
Location: Henry B. Gonzalez Convention Center, 221 A
Main Presenter:
Don patterson
– First Responder Network Authority
Federal Partners
CEU: 1
Frontline Telecommunicator
Sunday, Aug 2nd
9:00 AM - 10:00 AM
That's Not What I Signed Up For
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Sharon Miller
– Fayette County 911
Frontline Telecommunicator
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
"Bridging the Gap: From the Call to the Chaos "
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Mary Cooperman
– Metro Nashville Department of Emergency Communications
Frontline Telecommunicator
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
Railroad Interactions for 9-1-1
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Francis A. D'Huyvetter, Firefighter/EMT/ENP
– Eaton County 911
Frontline Telecommunicator
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
"In Their World, They're Not Lost": Insight for Wandering
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Elizabeth J. McQuade, RPL
– Athens County Emergency Communications
Frontline Telecommunicator
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
Fix your Face (and your attitude)
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Tracy T. Boyd, Floor Supervisor/IDU-Ter/CTO
– Hamilton County 911
Frontline Telecommunicator
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Amy L. Collins, ENP, CTO, Alternate TAC
– Kingsport Central Dispatch
Frontline Telecommunicator
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
Resilience: Training Starts Day One
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Kat Hogan, RPL
– Metro Nashville Dept of Emergency Communications
Co-Presenter:
Sebrina Jackson, CMCP, ENP, RPL,
– Metro Nashville Dept of Emergency Communications
Frontline Telecommunicator
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
How Tone and Word Choice Shape Field Responder Behavior
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Alexis Rose, ENP
– Chesterfield, Virginia
Frontline Telecommunicator
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
Mission Critical: Become the Teammate No One Wants to Lose
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Barry W. Evitts, II, RPL
– Nashville Department of Emergency Communications
Frontline Telecommunicator
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
Inspiring and Growing CTOs
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Christine Law
– Kitsap 911
Frontline Telecommunicator
CEU: 1
Wednesday, Aug 5th
3:30 PM - 4:30 PM
Gossip, Grudges, and group Chats
Location: Henry B. Gonzalez Convention Center, 217 C-D
Main Presenter:
Rebecca A. Conners, MPA, ENP, CCM
– Currituck County 911
Frontline Telecommunicator
CEU: 1
Leadership Development
Sunday, Aug 2nd
9:00 AM - 10:00 AM
Authenticity Under Pressure: Redefining 911 Leadership
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Katherine Fox, ENP
– Durango Emergency Communications Center
Leadership Development
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
Leadership Moments: Leading When It Matters Most
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Christopher Cross, CPE, RPL, CMCP
– Loudoun County Fire and Rescue
Leadership Development
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
Seat at the Table: Tech Decisions Need ECC Voices
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Jennifer Harder
– First Responder Network Authority
Leadership Development
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
Utilizing Presence, Engagement & Rapport as a Supervisor
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Jeremy Serio
Leadership Development
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
From Resistance to Tech Readiness in ECCs
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Christina Wilson
– First Responder Network Authority
Leadership Development
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
Earning Your Seat at the Table
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
J.T. Manoushagian, MS, LCC
– Lake Worth Police Department, Northwest Emergency Communications Center
Leadership Development
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
Beyond the Headset: A Circle of Support for 9-1-1 Leaders
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Kimberly Miller, PhD and 25+ years in public safety
– Kimberly A. Miller & Associates, LLC
Co-Presenter:
Andie Burton, ENP
– SNO911
Co-Presenter:
Lori Criqui
– MATCOM Public Safety Center
Co-Presenter:
Shauna Henrie, CPE, CMCP, MLIS, CPM
– Salt River Pima Maricopa Indian Community
Leadership Development
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
APCO's RPL & CPE: Your Best Investment Is In Yourself
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Gina Edmunds
– APCO International
Co-Presenter:
Dorothy Cave
– APCO International
Co-Presenter:
Steve Edwards, PhD
– APCO International
Co-Presenter:
Bob Miller
– APCO International
Co-Presenter:
Christina Mortimer
– APCO International
Leadership Development
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
Turning the Tide on Toxicity
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services LLC
Leadership Development
CEU: 1
Wednesday, Aug 5th
10:00 AM - 11:00 AM
Your Leadership is a Trauma Response (and it's not working)
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Renee Thornton, PhD
– Pathfinder Resilience
Co-Presenter:
Bekki Craft
– Roanoke County 911
Co-Presenter:
Jocelyn James
– Royal Canadian Mounted Police OCC
Co-Presenter:
Caitlin Sampsell, MPA
– Berrien County Public Safety Communication Center
Co-Presenter:
Chris Spence
– Royal Canadian Mounted Police OCC
Leadership Development
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
Accountability Without Fear: Build Standards That Stick
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Leadership Development
CEU: 1
Wednesday, Aug 5th
3:30 PM - 4:30 PM
Leading From Where You Are
Location: Henry B. Gonzalez Convention Center, 217 A-B
Main Presenter:
T'airra Whitis, MS, RPL
– Raleigh Durham International Airport
Leadership Development
CEU: 1
Mastering Media & Public Engagement
Sunday, Aug 2nd
9:00 AM - 10:00 AM
Beyond the Headset - How to Get Involved in Your Community
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Thomas Balsamo
– Somerset County Communications
Mastering Media & Public Engagement
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
Public Education for Newcomers "Where Do I Start?"
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Kimberly Rodgers
– DETCOG
Mastering Media & Public Engagement
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
From Headset to Headlines: Pitching 911 Stories
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Monica Harkins
– Louisville Metro Emergency Services
Mastering Media & Public Engagement
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
Tik Tok the time to start community engagement is now
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Danielle Harris, ENP, CMCP
– Ingham County 911
Mastering Media & Public Engagement
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
Bridging the Gap Between Public Safety and the Community
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Kimberly Rodgers
– DETCOG
Mastering Media & Public Engagement
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
Social Media Made Simple for 911: Real Examples & Tools
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Monica Harkins
– Louisville Metro Emergency Services
Mastering Media & Public Engagement
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
Legislative Roadmap: From the Console to the Capitol
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Jennifer Dana, RPL
– Palm Beach County Sheriff's Office
Mastering Media & Public Engagement
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
Marketing Your 9-1-1 Center
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Bruce Garner, B.A. English
– Hamilton County 9-1-1 Emergency Communications District
Mastering Media & Public Engagement
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
Don't Let Your Story Go Untold!
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Samantha Hawkins, CMCP
– ThisGen 911
Mastering Media & Public Engagement
CEU: 1
Wednesday, Aug 5th
10:00 AM - 11:00 AM
From Canvas to Community: Paintings of 9-1-1
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Christy Williams, ENP
– NCT9-1-1
Co-Presenter:
Catie Williams
– Motorola
Co-Presenter:
Leah Lakstins
Co-Presenter:
Kathy Mammon
Co-Presenter:
Nikki Newton
Co-Presenter:
Kristin McKinney
Mastering Media & Public Engagement
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
Call for Help! Teaching Kids About 911 & Emergencies.
Location: Henry B. Gonzalez Convention Center, 304 A-B
Main Presenter:
Christina M. Votipka
– Department of Interior
Mastering Media & Public Engagement
CEU: 1
NG9-1-1 and Emerging Technologies
Sunday, Aug 2nd
9:00 AM - 10:00 AM
APCO & iCERT: Advancing AI for Emergency Response
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Megan Bixler, CPE, RPL
– APCO International
Co-Presenter:
Don Brittingham
– Northern Lights Consulting
NG9-1-1 and Emerging Technologies
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
Beyond the Perimeter: What Geo-Fence Events Mean for PSAPs
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Jaime Seling
– Peninsula Fiber Network
Co-Presenter:
Phyllis A. Fuller, ENP
– Peninsula Fiber Network
NG9-1-1 and Emerging Technologies
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
From Calls to Insight: AI’s 9-1-1 Future
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
D. Jeremy DeMar, MA, CPE, ENP, RPL
– Intrado
NG9-1-1 and Emerging Technologies
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
Measure Twice, Contract Once: NG9-1-1 GIS Prep Before RFPs
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Melissa Liebert, ENP, PMP
– Allerium
NG9-1-1 and Emerging Technologies
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
Mobile-First Emergency Communication
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Jeff Bruns
– Convery911
NG9-1-1 and Emerging Technologies
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
FCC’s NG911 Transition Rules: Phase 1 and 2
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Susan Ornstein, n/a
– Allerium
Co-Presenter:
Mary Boyd
– Mary Boyd & Associates, LLC
Co-Presenter:
Timothy Jenkins
– DATAMARK Technologies
Co-Presenter:
Lauren Kravetz
– Intrado
NG9-1-1 and Emerging Technologies
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
Reality vs Hype: How to Build and Trust Mission-Critical AI
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Zach LaValley
Co-Presenter:
Martin Vejmelka
– RapidSOS
NG9-1-1 and Emerging Technologies
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
Breaking Barriers in Real-Time
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Al Brisard, n/a
– Exacom
Co-Presenter:
Jeff Bruns
– Convery911
Co-Presenter:
Roger Mann
– Smart Response Technologies
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
The “NEXT” Next Generation 911 solution. What is it?
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Stephen T. Devine
– APCO International
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Aug 5th
10:00 AM - 11:00 AM
Stronger 911 Through the FCC Report & Order
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Caleb Branch, ENP
– INdigital
Co-Presenter:
Eric Hagerson
– T-Mobile
Co-Presenter:
Leah Missildine
– Alabama 9-1-1 Board
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
AI-Powered Public Safety Readiness
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Tom Sivak, CEM
– EM1
NG9-1-1 and Emerging Technologies
CEU: 1
Wednesday, Aug 5th
3:30 PM - 4:30 PM
Broadband Connectivity in Real-Time Crime Centers
Location: Henry B. Gonzalez Convention Center, 303 B-C
Main Presenter:
Jesse Cooper
– First Responder Network Authority
NG9-1-1 and Emerging Technologies
CEU: 1
Radio and Wireless Communications Technologies
Sunday, Aug 2nd
9:00 AM - 10:00 AM
How Digital Evolution Improves Critical Indoor Coverage
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Tom Cooper
– Avari Wireless
Radio and Wireless Communications Technologies
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
You CAN Implement Cost Effective Interoperability
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Cheryl Giggetts
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants, LLC
Radio and Wireless Communications Technologies
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
The State of Public Safety Wireless - An Industry Snapshot
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Nicholas Falgiatore, PE, ENP
– Mission Critical Partners
Radio and Wireless Communications Technologies
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
How Alyssa’s Law is Driving the School Emergency Response
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Taylor Roth
– Advanced RF Technologies, Inc. (ADRF)
Radio and Wireless Communications Technologies
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
Project 25 Questions? Ask the Experts
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Stephen A. Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
John Lambrou, MSc
– Motorola Solutions TIA TR-8
Co-Presenter:
Don Root
– APCO International
Co-Presenter:
Brad Stoddard
– State of Michigan
Radio and Wireless Communications Technologies
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
P25 and FirstNet: How It Works and Why It Matters
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Alan Spindel
– Radio Club of America
Radio and Wireless Communications Technologies
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
Advances In Public Safety Network and Services
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
MADHU S. SINGH
– STARTECH GLOBAL CONSULTING
Radio and Wireless Communications Technologies
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
Tower Infrastructure Control, Compliance & Confidence
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Eric Dickerson
– Engineered Tower Solutions, PLLC
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
Sustain Public Safety Comms During GPS Disruptions
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
MICHAEL ROSEKIND
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Aug 5th
10:00 AM - 11:00 AM
Interoperable Mission Critical Voice Data Video - Vision
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Walt Magnussen
– Texas A&M University System CACN
Co-Presenter:
Jesse Cooper
– FirstNet Authority
Co-Presenter:
Brittany Haile
– Qualcomm - QGov
Co-Presenter:
Sridhar Kowdley, MS
– Department of Homeland Security S&T
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
Keeping the Genie in the bottle – MCPTT Nomenclature
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Chris Kindelspire
– First Responder Network Authority
Radio and Wireless Communications Technologies
CEU: 1
Wednesday, Aug 5th
3:30 PM - 4:30 PM
Best Practices & Technology for Natural Disaster Response
Location: Henry B. Gonzalez Convention Center, 221 D
Main Presenter:
Dan Draughn
– Tait Communications
Co-Presenter:
Robert Stolz, APCO Member, ENP, Board Member, Oklahoma 9-1-1 Management Authority
– Stolz Telecom Companies
Radio and Wireless Communications Technologies
CEU: 1
Training Essentials
Sunday, Aug 2nd
9:00 AM - 10:00 AM
Game Changers: Reinventing Emergency Response Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Mindy C. Rheams, MPA, CTO, EMD
– Department of Emergency Communications - City of Milwaukee
Co-Presenter:
Hannalore Rodriguez
Co-Presenter:
Annemarie Domurat
Co-Presenter:
Tony Bueno
Training Essentials
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
Laws of Learning in 911: Turning Theory into Training Magic
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Christi Castelin
– Buncombe County Public Safety Communications
Training Essentials
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
Overcoming Bias & Burnout in 911 Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Leia Frye, CMCP
– Fayette County 911
Training Essentials
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
Taming the Chaos: Building Cohesive Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Samantha Fickes, MPA, CMCP
– Summit Emergency Communications Center
Training Essentials
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
Building the Next Generation of 911 Professionals
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
MaryRoyce Lookabill, MS, CPE
– Okeechobee County Sheriff's Office
Training Essentials
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
Curriculum, Because Consistency Isn’t Optional
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Christopher Buss
– Rochester Emergency Communications Center
Co-Presenter:
Charles Vitale, ENP, RPL, CPE
– City of Rochester
Training Essentials
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
From the Ground Up Rebuilding an Outdated Training Program
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Ryan Niessner
– Howard County Police Department - 911
Co-Presenter:
Jeremy Sparks
– Howard County Police Department - 911
Training Essentials
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
Building a Training Program
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Casey L. Miller, RPL
– Converse County Joint Communications
Training Essentials
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
From Hallways to Headsets: Inspiring the Next Generation
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Lori E. Henricksen
– GovWorx
Training Essentials
CEU: 1
Wednesday, Aug 5th
10:00 AM - 11:00 AM
How to Lose a 9-1-1 Trainee in 10 Ways
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Samantha Hawkins, CMCP
– ThisGen 911
Training Essentials
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
AI Meets Adult Learning: Smarter Tools for Training
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services LLC
Training Essentials
CEU: 1
Wednesday, Aug 5th
3:30 PM - 4:30 PM
Trainers Matter: Equip Mentors Who Make Not Break your ECC”
Location: Henry B. Gonzalez Convention Center, 225 A-B
Main Presenter:
Sheila D. Ellis, n/a
– Metro Nashville Dept. of Emergency Communications
Training Essentials
CEU: 1
Wellness in the Emergency Communication Center
Sunday, Aug 2nd
9:00 AM - 10:00 AM
Therapy is NOT a Dirty Word!
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Erica L. Walsh, RPL, MBA
– City of Columbus ECC
Co-Presenter:
Priya Robles, CPE, RPL, EMCP, ENP
– Santa Clara Police Department
Co-Presenter:
Shannon Polito, Advanced POST, POST IDI certified Intermediate Instructor, BA in Psychology, BA in Addiction Studies, MA in Theology
– Santa Clara County 911 Communications
Co-Presenter:
Alicia Williams, MA, RPL, CMCP
– Phoenix Fire Department
Wellness in the Emergency Communication Center
CEU: 1
Sunday, Aug 2nd
10:30 AM - 11:30 AM
No Village, No Problem
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Morrissa L. Ahl-Moyer
– NC Center for Missing Persons - NC State Highway Patrol
Co-Presenter:
Lisa Rhew
– Cary Police Department
Wellness in the Emergency Communication Center
CEU: 1
Sunday, Aug 2nd
1:00 PM - 2:00 PM
Mastering your Money: A Path to Financial Wellness
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Casey L. Flemings, ENP
– Hamilton County 9-1-1 ECD
Wellness in the Emergency Communication Center
CEU: 1
Sunday, Aug 2nd
2:30 PM - 3:30 PM
Connected to Thrive: Relationships Fuel Resilience
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Fiona Purcell, MS
– Raleigh-Wake Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
Monday, Aug 3rd
2:00 PM - 3:00 PM
Good Mourning
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Jorian Jewell
– Norman Communications
Wellness in the Emergency Communication Center
CEU: 1
Monday, Aug 3rd
3:30 PM - 4:30 PM
9 TO THRIVE: Wellness Skills for Dispatchers, Dolly style!
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Andrea Egan, POST IDI Imtermediate instructor, BS Organizational Leadership
– Glendora PD
Co-Presenter:
Kelly Dargel
– Glendora PD
Wellness in the Emergency Communication Center
CEU: 1
Tuesday, Aug 4th
1:30 PM - 2:30 PM
Beyond CISM: Building Resilient Dispatchers
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Shannon Polito
– The Healthy Dispatcher
Wellness in the Emergency Communication Center
CEU: 1
Tuesday, Aug 4th
3:00 PM - 4:00 PM
Are You Ready For The Call?
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Amanda J. Willinsky
– Raleigh Wake Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Aug 5th
8:30 AM - 9:30 AM
Wilderness Wellness for 911 Dispatchers
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Laura Pierson
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Aug 5th
10:00 AM - 11:00 AM
Mixtape Wellness: Integrating Music Into Self-care
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Richard Janka, PsyD
– 911 Training Institute
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Aug 5th
2:00 PM - 3:00 PM
Behind the Headset: Navigating Life with a 911 Dispatcher
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Elizabeth Howland, ENP
– Eaton County Central Dispatch
Co-Presenter:
Andrew Howland, Dispatch Spouse
– Eaton County Central Dispatch
Wellness in the Emergency Communication Center
CEU: 1
Wednesday, Aug 5th
3:30 PM - 4:30 PM
The 3 E's in ME
Location: Henry B. Gonzalez Convention Center, 221 B-C
Main Presenter:
Rachell Schemmer
– Department of Public Safety for IU Health
Wellness in the Emergency Communication Center
CEU: 1
